Food & Beverage Cashier, Starbucks

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Food & Beverage Cashier

DEPARTMENT:                              Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Lobby Café, Guy Fieri,                                                                  Employee Cafeteria, Room Service, Room Service Cherokee Tower

GRADE/FLSA STATUS:                H8-Non-Exempt  

BADGE TYPE/COLOR:                 Key - Blue                                             

REPORTS TO:                                 Supervisor, Food Service 

SUPERVISES:                                  N/A

 

JOB SUMMARY:

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

 

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Greet guests; seat them in the restaurant according to the rotation schedule

Operate a cash register and properly settle checks

Tabulate bills using calculators, cash registers, or optical price scanners

Responsible for the proper settlement of all guest checks 

Receive payment by cash, credit cards, comps, or automatic debits

Issue receipts, refunds, credits, or change due to guests

Record tips from credit cards, automatic debits, and comp guests

Keep the work area neat and clean

Assist guests by providing information and resolving their complaints

Balance the register at the end of the shift

Build relationships with guests

Demonstrate superior guest service skills by displaying outlined service behaviors

Ensure service recovery activities

Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next 

Build relationships by greeting guests with a warm, friendly verbal greeting

Maintain clean and orderly checkout areas and complete other general cleaning duties

Assist in clearing, cleaning, and resetting tables

Provide a warm farewell and thank the guest for visiting

Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

 

EDR Cashier:

Able to work behind the serving line as a cook, as needed

Control food production to include:  proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed

 

Room Service Cashier:

Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms 

Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal 

Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system

Assure timely delivery of comp requests from VIP Services and other casino departments

Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records

Verify guest room numbers and estimated time of arrival for delivery of amenities 

Dispatch and track service person availability for orders and assign deliveries, as well as tray pick

Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service

Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance

Barista Cashier:

Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree, and latte art

Able to recite recipes from memory and flawlessly prepare all beverages

Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards

 

MINIMUM QUALIFICATIONS:

A high school diploma or GED is required

Six months of food service experience is preferred

RASP certification is required*

 

*Can be completed within 30 days of the hire date

 

Must demonstrate the following essential knowledge and skills:

Able to attend to multiple priorities simultaneously

Legible handwriting

Ability to add, subtract, multiply, or divide quickly and correctly

Ability to talk to others to convey information effectively

Willing to learn and be adaptable with attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Must be able to stoop, bend, reach, kneel, twist, and grasp items

Must be able to have continuous use of hands and arms

Must be able to be on feet for an 8-hour shift

Must be able to lift up to 25 pounds and carry 5 pounds

Must be able to respond to visual and aural cues

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke

Must be able to work a flexible schedule, including weekends, evenings, and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.         5.22.25