Description

Transform Lives Through Movement — Join Resurgens Orthopaedics! At Resurgens, we’re on a mission to deliver exceptional, patient-centered musculoskeletal care. As a Patient Access Rep on our team, you’ll be empowered to make a meaningful impact every day — helping patients move better, recover faster, and live pain-free. Why Resurgens?

Collaborative Culture: Join a supportive team of clinicians and care professionals who value innovation, compassion, and continuous learning.
Growth Opportunities: Access mentorship, leadership development, and cutting-edge tools to elevate your career.
Purpose-Driven Work: Be part of a network that prioritizes outcomes that matter most to patients.
Competitive Compensation: Includes market-leading pay rates.

Comprehensive Benefits That Support You and Your Family We offer a competitive and flexible benefits package designed to support your health, financial well-being, and future:

Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
Employee Assistance Program (EAP): Employer-paid support for life’s challenges
Generous Paid Time Off:
- Up to 4 of PTO annually (with increases based on tenure)
- 7 paid holidays + 2 floating holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients' account
Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)
Verifies rehabilitation benefits and documents benefits on paper and into computer system
Explains financial requirements to the patient and collects item of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
Reconciles change drawer/petty cash
Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Keeps front desk and lobby clean and organized.
Assist with back-office duties: cleaning, laundry, organization as needed

Pay Information: $17.50- $19.50/ depending on experience.

Requirements

QUALIFICATIONS EDUCATION AND EXPERIENCE

High School diploma or equivalent
One year of experience in customer service or reception, preferably in a health care environment.

SKILLS/ABILITIES

Utilize functions of a multi-line phone system
Basic Computer skills
Strong customer service

· Ability to communicate clearly and concisely in all written and oral communications, including email. · Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. · Ability to multitask· Demonstrated conflict management skills