Front Desk Receptionist (Full-Time) – Rockville, MD (In-Person)

Description

Location: Rockville, MD (In-Person)
Department: Front Office Administration
FLSA Status: Non-Exempt
Job Type: Full-Time 

About Us 

At Comprehensive Primary Care (CPC), we’re a trusted network of ten primary care practices serving communities across Northern Virginia, Eastern Maryland, and Washington, DC. We’ve been part of the neighborhoods we serve for years—sometimes decades—and we take pride in supporting the health of families at every stage of life. Our approach blends the personal touch of old-fashioned generalists with a modern, patient-centered model of care. CPC providers are the first point of contact in patients’ wellness journeys, getting to know their medical history and individual needs. We foster a collaborative and inclusive workplace, where professional growth is encouraged and our core values—collaboration, innovation, caring, integrity, and accountability—guide our culture.

Our Values

• Make healthcare easily accessible and readily available
• Maintain a welcoming environment for all
• Listen to and respect the unique needs of each patient
• Respond quickly and communicate openly at all levels
• Encourage patients and families to take charge of their health
• Deliver consistent, high-quality care
• Invest in staff and provider development
• Promote a safe and supportive work environment

Position Overview

The Front Desk Receptionist plays a key role in ensuring a positive patient experience. This individual will manage incoming calls, greet visitors, and support the daily flow of the clinic. This position is ideal for someone who is friendly, detail-oriented, and committed to providing excellent customer service. The schedule for this position will be determined; however, this is a full-time position and requires full-time availability.

Key Responsibilities

• Answer and route incoming calls using a multi-line phone system
• Greet and check in/out patients
• Enter accurate insurance and patient information into the electronic health system
• Collect copays, balances, and deductibles; reconcile daily payments
• Assist with the patient flow in coordination with medical assistants
• Provide directions and general information to patients and visitors
• Maintain visitor logs and issue access passes when needed
• Update appointment calendars and scheduling systems
• Receive, sort, and distribute mail and faxes
• Order and maintain office supplies
• Verify patient insurance eligibility for date of service
• Assist with other administrative duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 2 years of related experience preferred (or equivalent combination of education and experience)
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Publisher)
• Familiarity with Electronic Medical Records (EMR) systems
• Strong communication skills and a friendly, professional demeanor
• Ability to multitask and remain organized in a fast-paced environment

Physical Requirements

• Must be able to sit for extended periods and use a computer and phone
• Occasional walking and standing required
• Ability to lift or move up to 10 pounds

Medical Clearance Requirements 

All CPC employees must complete medical clearance requirements, including documentation of:

• Hepatitis B vaccination
• Pneumococcal screening
• Tuberculosis screening

(Exceptions may apply with an approved medical or religious accommodation.)

Compensation & Benefits

We offer a competitive salary based on qualifications, experience, and geographic location. This role is eligible for:

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Paid time off (vacation, holidays, sick leave)
• Professional development opportunities 

Equal Opportunity Employer

CPC is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination of any kind and consider all applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.