Spec I - Partnership

JOB SUMMARY

The Partnership Specialist I is responsible for maintaining partner contact information, in-store collateral order placements, revenue reporting, and assisting in relationship management and execution of strategic partnership with all our affiliated partnership accounts. This role will work closely with our government and non-government partners to improve sales by delivering marketing campaigns, activating promotional efforts and improving PODS visibility within the partnership portfolio. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain partnership master tracking sheet with Points of Contact information and display container tracking information   

• Manage partnership display container programs

• Place orders for collaterals as requested by the partners

• Drive execution of new marketing campaigns with partners

• Initiate Quarterly Outreach to Contracted Partner Locations

o Contact location POCs to confirm engagement and provide program updates

o Audit onsite display containers (where available) and request current photos for verification

o Review on-site collateral to ensure presence and identify opportunities to provide additional materials

• Work with brand team on optimization of partnerships content across PODS owned and paid channels

• Maintain regular reporting cadences of partner account and campaign performance

• Partner with CRM and CX teams to improve communication journeys and increase CSAT

• Process reporting for Partnership accounts

• Assist with other partnership accounts as requested

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Management.  Direct supervisor job title(s) typically include: Manager I or Manager II

• Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

 

JOB QUALIFICATIONS: Essential Skills, Abilities, and Example Behavior(s)

DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards 

 

TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision 

 

BE INNOVATIVE / CREATIVE: Able to examine the status quo and consistently look for better ways of doing things; Able to recommend changes based on analyzed needs; Able to develop proper solutions and identify opportunities

 

BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor 

 

ADVANCED COMPUTER USER: Able to use required software applications to produce correspondence, reports, presentations, electronic communication, and complex spreadsheets including   formulas and macros and/or databases. Able to operate general office equipment including company telephone system

 

JOB QUALIFICATIONS: Education & Experience Requirement

Undergraduate degree in business management, marketing, advertising, economics, business administration or relevant field

0-2 years’ experience in relationship management or administrative roles preferred

Proficiency in Microsoft Office and reporting tools such as Tableau preferred

Highly organized, able to track multiple workstreams

Ability to maintain dedication to teamwork and collaboration

Ability to complete the job in a timely manner

Strong interpersonal and communication skills

Ability to maintain a positive and respectful demeanor with customers, co-workers, and management always

Knowledge and or experience with merchandising principles, with strategies defined by assigned business segment