Data Platform Consultant (Service Excellence)

Application Deadline: 22 August 2025

Department: Data Platforms

Employment Type: Full Time

Location: Pune, India

Reporting To: Rahul Kaushik

Compensation: ₹1,300,000 - ₹2,300,000 / year

Description

How to apply…

We believe great work takes time, and so does a great job application. The deadline to apply for this role is Friday 22nd August. We’ll begin reviewing applications after this deadline, so there’s no rush to be first.

A few application tips…

We want to help you put your best foot forward. Here are a few things we look for:

• Clear, specific examples of your work and its impact
• Relevant experience aligned with this role’s focus
• A thoughtful response to any application questions
• A resume that highlights both what you did and why it mattered

If you’re unsure whether your background is the “perfect fit,” we still encourage you to apply. We value potential and growth just as much as experience.

Why this role exists…

As our Service Excellence team continues to expand to meet growing client demand, we’re looking to hire talented Data Platform Consultants who can ensure smooth operations, resolve issues, and proactively optimise performance across modern data platforms.

This role is part of our service delivery function, which goes beyond traditional support. You’ll be helping clients maintain and enhance their data platforms post go-live, ensuring they run like well-oiled machines. If you’re curious, analytical, and eager to learn, this could be a great fit.

What you'll be doing...

You’ll be responsible for the day-to-day running and enhancement of client data platforms.

Your responsibilities will include:

• Monitoring applications and resolving issues through debugging and change requests
  
  
• Designing small-scale systems and optimising performance
  
  
• Using tools like SQL, Matillion, Snowflake, and ServiceNow to manage tasks and SLAs
  
  
• Collaborating with delivery teams during transition phases and knowledge transfer
  
  
• Contributing to documentation and knowledge sharing to ensure continuity and team learning

In your first 3–6 months, success might look like:

• Mastering our technology stack; Snowflake and Matillion
  
  
• Responding to customer issues proactively and meeting SLAs with minimal supervision
  
  
• Identifying and resolving recurring issues and contributing to documentation and knowledge sharing

What you'll need to succeed...

We’re looking for someone who brings technical curiosity, reliability, and a proactive mindset. You’d be a great fit if you have:

• Experience with ETL tools (Matillion is preferred, but others like Fivetran, SSIS, ADF, Informatica, or DBT are welcome)
  
  
• Strong understanding of data modelling (Kimball methodology) and data warehousing concepts
  
  
• Familiarity with ticketing tools like ServiceNow, Jira, or similar
  
  
• Analytical thinking, dedication, and a willingness to learn and ask questions

This role might not be the right fit if you’re looking for:

• A purely development-focused role without operational responsibilities
  
  
• A rigid working schedule; adaptability is key (CET hours with flexibility for early monitoring)