Incident Manager – Tietoevry Create (m/f/d)

Job Description

We’re looking for an Incident / Change / Problem Manager to join a new team based in Ostrava. You’ll be responsible for managing IT incidents and changes, coordinating ticket flow, and ensuring smooth communication between teams and customers.

What you’ll do:

- Incident Management: assign and track tickets, coordinate the team, monitor SLAs

- Change Management: plan and manage changes, communicate with teams and the customer

- Problem Management: analyse incidents, identify root causes, and propose long-term solutions

- Create regular reports and charts for the customer

- Communicate with the customer

What we expect:

- At least 1 year of experience in incident, change, or problem management

- Familiarity with ITSM tools like Efecte, ServiceNow

- Strong coordination and analytical skills

- English at B1/B2 level (enough for regular communication)

#LI - Hybrid

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)