Freelance Onsite PC Technician first and second level support (m/w/d)

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

What if you were looking for a stimulating job in a caring and innovative company?

👉 Contact us at recruitment.be@everience.com

Job Description

Key Responsibilities:

• Support Windows devices, Microsoft 365, and general office IT
• Manage incidents via Jira
• Provide in-person user support
• Escalate complex issues as needed
• Maintain clear documentation
• Collaborate with internal IT Primary technician

Qualifications

Skills: 

• Device & Endpoint Management : Intune, SCCM, Company Portal, Bitlocker
• Operating Systems : Windows 10/Windows 11, Linux, IOS/Android
• Identity & Access Management : Active Directory, VPN, PMAD
• Productivity & Collaboration Tools : O365, SharePoint, Meeting Rooms, TeamViewer
• Hardware & Device Handling : Hardware Installation/Preparation, Printer, Stock Inventory
• Networking & Infrastructure : Router, Switch & Network Environment, Network, Cable Management, Brassage Réseau

Requirements:

• minimum 3 years of L1/L2 IT support experience
• Experience with Jira
• Strong knowledge of Windows OS, Microsoft 365, basic networking
• Fluent in English, Portuguese is a very appreciated plus
• Strong communication, teamwork, and customer service skills

Additional Information

• Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities