ATM Monitoring and Surveillance Analyst

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title: ATM Monitoring and Surveillance Analyst

Location: Vienna, VA

Hours: *DAY SHIFT* 6:00 am – 6:00 pm (12-hour rotation, weekends and holidays)
Will begin working on campus for training, then transition to a hybrid schedule—two days remote and three days in the office (Vienna).

Responsibilities:
• Proactively monitor the ATM enterprise for performance and availability.
• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
• Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
• Create, document, and update incident tickets, record faults, actions for resolution, and up times.
• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; monitor until resolution.

Qualifications

• 1-2 years of ATM and/or network monitoring experience
• Ability to respond quickly and accurately in high-pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards, and procedures
• Experience in problem resolution, including determining root cause, scope, and scale of issues
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge, and IT terminology
• Research, analytical, and problem-solving skills
• Effective skill in exercising initiative and using good judgment to make sound decisions
• Effective skill supporting a global 24/7/365, member/customer-focused services operation
• Effective verbal and written communication skills
• Working knowledge of ATM and/or enterprise system monitoring tools.

Working Conditions:
• The position is designated as “ Essential Personnel,” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations, or training.
• This is a rotating schedule position that requires working every other weekend,

A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress
"1. Excellent organizational and multitasking skills
2. Strong communication and coordination skills
3. Familiarity with project management tools"

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745