Facilitator, Telemedicine Impact Plus (TIP)

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

Job Description

Union: Non-Union
Number of Vacancies: 1
Site: Women's College Hospital
Department: Telemedicine Impact Plus
Work Model: Remote with Home Visits
Reports to: Senior Manager, Telemedicine Impact Plus (TIP)
Hours: 37.5 hours per week
Shifts: Days, 8.00am - 4.00pm
Status: Permanent Full Time
Closing Date: August 25, 2025

Position Summary
The Facilitator, IMPACT PLUS, utilizes in-depth clinical knowledge, educator skills, research, and clinical expertise to ensure that patients with complex co-morbid conditions receive services/ coordinated care in partnership with primary care practitioners at each designated Health Link, with the ultimate goal of preventing avoidable emergency department (ED) visits and hospitalizations. The Facilitator works collaboratively with patients and their caregivers, primary care providers, inter-professional (IP) teams, and specifically with Ontario Health at Home (OHAH) coordinators to ensure that care plans are documented, shared, implemented, and monitored. 

Duties

• Proactively sources and pre-screens referrals for patient consultations
• Assist in the identification of patients who meet the criteria to participate in the IMPACT PLUS program
• Initiate patient contact within 2 days of receiving a referral. Gather and organize health information to share across transitions in care
• Performs client intake and provide a comprehensive clinical assessment of the patient based on pre-established criteria
• Validate, analyze, and interpret information gathered to provide a recommendation of clinical resources required. Ensures the patient, their primary caregiver, and/or family physician are scheduled for the clinic/session within 30 days of the initial referral
• Coordinates case conference and participates in the development of the care plan in collaboration with primary care practitioners
• Participates in the orientation, training, and education process in this model of care
• Supports program development and evaluation, and the sharing of research and knowledge
• Ensure all documentation is completed as required for physician records, financial purposes, or as required by individual Health Links

Qualifications

• Completion of a bachelor's degree in either Nursing, an Allied Health Profession, or a recognized equivalent
• At minimum 4 years up to and including 6 years practical and related experience and/or on-the-job training
• Valid Ontario Driver's License
• Solid knowledge of health care related legislation and practices and collaborative patient service delivery
• Ability to think strategically to provide the best health care services for eligible patients and alternatives for those ineligible
• Demonstrated in-depth expertise regarding care of vulnerable clients, including those with complex co-morbidities and chronic mental health challenges
• Sound knowledge of and skill with adult education techniques
• Highly developed information technology and computer skills
• Case Management Certificate, an asset
• Experience with telemedicine use, an asset
• Experience in geriatrics/primary care/community health, an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.