Product Analyst

Job Overview

The Product Analyst supports the credit union’s product management team by preparing and maintaining reports, tracking product performance, and assisting with product lifecycle activities. This role is focused on ensuring timely and accurate reporting, supporting product launches and updates, and helping the team make informed decisions that enhance member value and operational efficiency.

Duties and Responsibilities

• Support product managers with documentation, reporting, and coordination of product initiatives
• Assist in tracking KPIs such as product adoption, utilization, and member feedback
• Coordinate with internal stakeholders to ensure product updates are accurately reflected across systems and communications
• Maintain product documentation including feature summaries, pricing sheets, and internal FAQs
• Participate in product meetings and assist with follow-up tasks, timelines, and reporting needs
• Ensure reporting accuracy and consistency across dashboards and presentations
• Analyze product performance across key metrics (adoption, utilization, revenue, satisfaction) and recommend enhancements
• Conduct market research and competitive analysis, summarizing findings for product team review
• Collaborate with product managers to support new product development and lifecycle management
• Monitor member feedback and usage patterns to identify friction points and improvement areas
• Support pricing strategies and financial modeling for new and existing products
• Partner with marketing and member experience teams to evaluate campaign effectiveness and member engagement
• Assist in developing business cases for product changes, enhancements, or retirements
• Other duties as assigned

Qualifications and Education Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 2–4 years of experience in product support, reporting, or financial services operations
• Proficient in Microsoft Office/Windows.
• Trust and diplomacy skills

Additional Skills/Notes

• Ability to multitask and prioritize workload
• Strong organizational skills and attention to detail
• Excellent communication, analytical, and strategic thinking skills