Senior Desktop Support Specialist

Who We Are

Girl Scouts River Valleys’ mission is to build girls of courage, confidence, and character who make the world a better place. Our purpose is to boldly lead as an anti-racist organization that uplifts and empowers every girl to know their worth and lead in their world. Our commitment to a girl-led future is unwavering.

Working at Girl Scouts is an opportunity to be you at your best by being a part of a passionate team of professionals dedicated to helping Girl Scouts build their futures.

 Commitment to Equity & Inclusion 

Girl Scouts River Valleys is committed to diversity, equity, inclusion, access, and racial justice, and is working to boldly lead as an anti-racist organization that uplifts and empowers every Girl Scout to know their worth and lead in their world. This means leading not just with words, but with actions. 

Diversity and inclusion have been core values of Girl Scouts since its founding in 1912. Girl Scouts River Valleys and Girl Scouts of the USA value diversity in all its forms and do not discriminate on the basis of race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability, gender, marital status, familial status, veteran status, sexual orientation, gender identification, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws.

Learn more about our mission, purpose, and values online at girlscoutsrv.org.

Position Summary

Reporting directly to the Sr. Director of Information Services, the Sr. Desktop Specialist is responsible for providing advanced technical support for hardware, software, and end-user systems across the organization. This role includes developing support standards, identifying areas for improvement, and helping shape the organization’s approach to device management and endpoint security. The position partners with the Sr. Director of IS and the Managed Security Services Provider (MSSP) to align desktop support operations with broader IT goals. This positions also manages the organization’s SharePoint Intranet site and owns key automation workflows using Power Automate. The role serves as the technical lead for internal IT operations.

Ideal Candidate

We are looking for a practitioner who has advanced experience in the Microsoft Suite, and hardware, software, and application experiences. Someone who can identify system issues and troubleshoot with little to no support. Someone who is customer service orientated and is able to provide prompt and effective support to end users will be successful in this role.

Additionally, as a Sr. Specialist, you are expected to support with high level planning, training, developing and sourcing strategies that will support the successful execution of IT systems into the workforce. Therefore, collaboration is key.

Compensation

At GSRV, we believe that a well-structured compensation package will attract and retain talent. Therefore, we are very competitive with including a compensation package for this position that aligns with like-organizations and positions in the area. This includes: 

• Hiring range - $60,000.00 - $78,000.00 Medical, Dental, and Vision
• HSA/FSA
• Employer Paid STD and LTD Employer Paid Life Insurance 403(B) Plan
• Pet Insurance
• Paid Time Off (PTO)
• 1-Week Winter Break 14 Recognized Holidays Paid FMLA
• Shorten Summer Fridays Employee Assistance Program EAP Infant-at-Work Program
• Hybrid Workplace Affinity Groups

Responsibilities

To be successful, the following are essential duties and responsibilities of this position:

• Leads the setup, configuration, and deployment of desktops, laptops, peripherals, and related equipment, including tracking hardware assignments and changes. Troubleshoots and resolves hardware, software, and application issues, documents solutions, and identifies patterns to improve support processes.
• Monitors desktop systems and user support trends to proactively address recurring problems and reduce future disruptions.
• Manages workload through the help desk ticketing system, ensuring timely follow- up, documentation, and resolution of assigned issues.
• Oversees mobile device management using MDM tools, including enrollment, configuration, and compliance with council standards.
• Provides technical setup and support for organizational meetings and events, including AV and conference room equipment.
• Tests software and system changes before deployment to minimize user impact and ensure compatibility with existing systems.
• Maintains endpoint security standards across all devices, including antivirus, encryption, and patch management, in coordination with the MSSP.
• Supports ongoing security awareness initiatives, including follow-up with users after phishing simulations and helping coordinate training reminders.
• Helps enforce IT and security policies across user devices, escalating compliance issues as needed.
• Coordinates with the MSP and other vendors to resolve support issues that require external troubleshooting or escalation.
• Manages vendor relationships for hardware repair, equipment needs, and warranty- related service requests.
• Maintains inventory of IT assets and software licenses, recovering and reallocating licenses from decommissioned devices.
• Keeps IT documentation up to date, including how-to guides, internal procedures, and user onboarding materials.
• Owns and manages the organization’s Power Automate workflows and related automation tools, including making updates and supporting staff questions.
• Supports SharePoint site management and collaborates on improvements or new features.
• Recommends tools or process improvements that can improve system reliability or make support more efficient.
• Partners with the IS leadership team to plan, develop, and strategize systems to support an efficient workforce.
• Train and provide learning opportunities for all staff regarding IT/IS infrastructure including trends and research.
• Completes other duties as assigned.

Competencies to be Successful at Girl Scouts River Valleys

At GSRV, we believe that when we have competencies to guide us in doing our work, while we commit to our mission and vision, we are successful. You are required to apply these competencies into your day-to-day work.

Team Engagement

Employee demonstrates the practices of having courageous, clear, friendly, and productive conversations with each other and are expected to contribute to building a respectful work environment for everyone.

Communication and Accountability

Employee is able to effectively communicate with others in multiple ways to be successful in completing work and tasks. Employee can articulate thoughts and expresses ideas to others providing valuable and timely information. The employee is driven to accomplish outcomes, deliverables, and communicates proactively about impacts to deadlines and work.

Professional Growth

Employees utilize multiple ways to support growth at GSRV. There is enthusiasm for learning and growing in a diversity of ways and an eagerness to apply knowledge gained in their work and the organization.

Innovation Leading to Impact

Employee contributes ideas and solutions to improve work strategies showing willingness to take thoughtful risks and failing forward, creating new and improved ways of doing things.

Equity Focused

Employee incorporates GSRV’s equity framework and anti-racism guidance document into their work, decision, and actions.

Work Performance

Employee is proactive in working to understand the goals, roles, and responsibilities of their current position based on their job description and their manager’s guidance. Overall, if goals are not met, there are strategies put in place to support outcomes.