Junior Collections Officer

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities include:

• Serve as the primary contact for all 30-day account customers.
• Investigate and resolve customer account queries promptly and professionally.
• Escalate unresolved issues by liaising with customers and internal departments as needed.
• Identify and address account discrepancies or payment issues.
• Assess customers’ ability to pay and recommend appropriate actions.
• Respond to customer inquiries via telephone and email in a timely manner.
• Assist with daily payment allocations.
• Process customer payments accurately.
• Support the Credit Manager with spreadsheet maintenance.
• Perform ad hoc administrative and team support duties as required.

What does success look like?

• Ability to limit debtors and implement the company credit policy.
• Strong administrative, procedural, and organisational skills.
• Ability to deal with difficult customers and build relationships at all levels.
• Excellent written and oral communication skills.
• Work within the team, assisting with ad hoc duties

To be successful in this role:

• Excellent Communication skills ( both written and verbal )
• Strong attention to detail with excellent time management skills
• Ability to problem solve and process work quickly and accurately
• Strong negotiation skills – telephone and debt collection
• A fantastic attitude and a willingness to go above and beyond

*This role is a 12-month fixed-term contract.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Fixed Term (Fixed Term)