Communications Officer - Day Shift

Department:

11926 Navicent Non Enterprise Corporate - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Days

Major Responsibilities:

• Provides security for patients, staff and visitors of all Navicent Health facilities by monitoring the closed- circuit television system throughout the campus’ of all Navicent entities (inside and outside).
• Handle the safekeeping of patient valuables consistently and in accordance with system policies and procedures.
• Respond to phone calls and prepare necessary reports for documentation.  Effective communication with all callers via telephone or radio.
• Utilizes the closed-circuit television system to patrol internal and external grounds of all facilities.  Reports hazards and security risks in both secured and unsecured areas.
• Perform duties to monitor infant alarm system, building and panic alarms, S2 door access, fire alarm system, medical gas system, code blue emergency stations and dispatch officers and records information.  Communicates with other law enforcement agencies as necessary.  Utilizes software with the Georgia Crime Information Center (GCIC) to obtain information on person(s) and/or vehicle(s).
• Performs general security duties to enforce the system’s policies and procedures.
• Maintains data via written logs or computer-based log.
• May have responsibility for badge creation and administration, including the following:
  • Create badges for new hires, contractors, replacement badges, students, volunteers, Retirees and Observers.
  • Maintains badge sign in sheets and student consent forms
  • Responsible for badges to be sent via courier - Baldwin, Peach, Carlyle Place, & Rehab
  • Responsible for badge machine maintenance and inventory records of all materials used in badge    creation
  • Responsible for ordering inventory for badge machine
  • Responsible for badge request system to ensure badge request completion to show badge reflects appropriate departments and layouts
  • Responsible for maintaining current data in badge management system (i.e. entering badge numbers into payroll system)
  • Responsible for troubleshooting door access issues for badges
  • Responsible for working with Candidate Experience Specialist (CES) team to get list of weekly starts to prepare badges
  • Responsible for resolving HR service center badge/access tickets or transferring to other responsible person for resolution.
  • Other duties as assigned.

Licensure, Registration, and/or Certification Required:

• Valid Georgia Driver’s license; must be able to be MVR-cleared to drive company vehicles.

Education Required:

• High School Diploma or GED is required.    

Experience Required:

• One year experience with radio communication device(s) (dispatch communication skills) and one year experience utilizing computer-based systems.

Knowledge, Skills & Abilities Required:

• Must have excellent communication, interpersonal and customer service skills, be able to handle high stress and difficult situations and people and be able to work independently and as a team member.  Must have excellent organization skills and attention to detail.  Time management skills required.  Must be able to work independently and as a team member.

Physical Requirements and Working Conditions:

Must be able to use visual near and distance acuity.  Must have verbal ability to communicate in person and over the phone or radio.  Must be able to assist co-workers in transfers and transport supplies, patients/residents, or equipment using good body mechanics.  Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 60-80 pounds, specific to the job class evaluation.  Must be able to forward reach, overhead reach, bend, squat, kneel and change from one position to the other rapidly. Must be able to lift 5-10 lbs. and carry 5-10 pounds specific to job class evaluation.  Must be able to tolerate high noise, busy atmospheres and noxious odors. Must be able to work in noisy environments and be self-directed to complete jobs as ordered. Must be able to remain calm under stressful situations. Must be able to assess and respond to multiple situations simultaneously. Must be able to assist co-workers in multiple overlapping tasks simultaneously.  Must be able to prioritize job tasks and organize workspace to be efficient and conducive to completing work tasks as assigned in a timely manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$17.65 - $26.50

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.