Director Client Onboarding

About Nasdaq!

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported, and empowered!

What will you be doing?

As Director of Technical Onboarding for the EMEA region, you will lead a high-performing team responsible for onboarding financial institutions to Nasdaq’s Trade Surveillance solution. You’ll be the face of Nasdaq for our clients, driving success through structured processes, technical expertise, and strategic leadership.

• Client Engagement: Build positive relationships with client team members, lead onboarding engagements, and act as a technical and strategic adviser.

• Team Leadership: Lead and mentor a regional team of onboarding specialists, driving performance and growth through mentor and development.

• Operational Excellence: Design and implement onboarding processes tailored to clients, using Linux-based environments and cloud technologies.

• Cross-functional Collaboration: Partner with Product, Sales, and Support teams to align onboarding with evolving product capabilities.

• Continuous Improvement: Use client feedback and data to refine strategies, champion automation, and challenge legacy approaches.

• Planning and Reporting: Maintain oversight of onboarding projects, risks, and critical metrics, and contribute to global onboarding strategy.

Who are we looking for?

We’re seeking a client-facing leader with deep capital markets and trade surveillance experience and a passion for building scalable processes.

• Several years in client-facing roles within capital markets and trade surveillance

• Proven management experience, including resource planning and team development

• Strong technical foundation (Linux environments, SaaS platforms)

• Self-starter with a bias for action and continuous learning

• Excellent communicator and doer

• Process-oriented with a passion for scalable, repeatable frameworks

Why Nasdaq Will Accelerate Your Career

• Annual monetary bonus

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Pension Plan

• Flexible health insurance program

• Flexible working schedule and hybrid way of work

• Additional paid leave days after 2 years of working at Nasdaq

• Flex day program (up to 6 paid days off a year)

• Internal mentorship program – get a mentor or become one

• Wide selection of online learning resources, e.g., Udemy

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.