Senior Director, HR Operations and Shared Services

Now Hiring: Senior Director, HR Operations & Shared Services

Are you a strategic HR leader with deep expertise in employee relations, labor compliance, and high-impact HR service delivery? Join us as the Senior Director of HR Operations and Shared Services and play a pivotal role in shaping a fair, compliant, and people-focused culture across our Philippine operations.

About the Role:

As the most senior HR leader for employee and labor relations in the Philippines, you'll head our People Relations function—a centralized, high-performing team that provides expert support on complex employee concerns, regulatory compliance, and frontline HR issue resolution.

You'll oversee our tiered HR support model, strengthen labor strategies, drive governance through insights, and lead with empathy and precision to resolve judgment-based people issues. All while enhancing business continuity, employee trust, and policy consistency.

What You'll Do:

HR Operations & Service Delivery
✔ Lead the PH HR Shared Services team in delivering high-quality, efficient, and compliant HR support
✔ Optimize processes through automation, metrics, and continuous improvement
✔ Use ticketing systems and case management tools to manage workflows and insights

People Relations Leadership
✔ Build and lead a centralized team to handle performance issues, grievances, workplace conflict, and manager escalations
✔ Ensure employee cases are resolved fairly, consistently, and in line with Philippine labor law and company policy

Labor Relations & Compliance
✔ Drive labor risk mitigation, compliance strategies, and government relations
✔ Lead internal reviews, incident response, and workplace investigations
✔ Stay ahead of labor law developments to inform proactive HR practices

Manager Enablement & Capability Building
✔ Coach and empower People Relations Managers to partner strategically with business leaders
✔ Lead initiatives around performance management, conflict resolution, and policy awareness
✔ Foster a high-integrity, high-performance employee relations culture

Data-Driven HR Governance
✔ Analyze case trends and service metrics to inform improvements
✔ Lead compliance audits and risk assessments in collaboration with Legal, Compliance, and COEs

Qualifications

What We’re Looking For:

• 10+ years in HR, with at least 5 years leading employee relations or shared services
• Proven expertise in Philippine labor law and employment regulations
• Strong leadership in high-volume, fast-paced environments (BPO/shared services a plus)
• Experience with tiered support models, service tickets, and complex case resolution
• Excellent communication, stakeholder management, and coaching capabilities
• Bachelor's degree required; graduate degree or HR certification preferred
• A data-driven mindset with the ability to turn insights into action

What Success Looks Like:

✅ A high-performing People Relations team resolving issues with fairness and empathy
✅ Improved HR case resolution metrics and reduced escalations
✅ Strong alignment with global HR teams and compliance partners
✅ A people-first workplace culture grounded in respect, trust, and performance

 

Ready to Lead with Impact?

If you’re a seasoned HR leader ready to champion compliance, build strong people strategies, and drive business results through excellent service, we want to hear from you.

Apply now and be the difference in the employee experience.