Manager on Duty - El Camino

POSITION SUMMARY:

The Cause Driven Leader on Duty is responsible for the supervision and operation of the Member Services Desk & Welcome Center. This position is the point of contact for the branch during mornings, evenings and weekends. The Cause Driven Leader on Duty is entrusted to resolve issues in a timely and professional manner.

This position is for a closing shift.

SALARY RANGE: $25 - $27/Hour

ESSENTIAL FUNCTIONS:

• Assists staff, members and participants with questions, concerns, etc. Resolves matter quickly and effectively
• Manages emergencies for the branch when on duty
• Provides branch tours for prospective members
• Provides a high level of membership engagement to both current and potential members
• Attend meetings, online webinars, and trainings.
• Performs other duties as assigned.

PHYSICAL DEMANDS:

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.

Qualifications

• 1 year customer service experience
• Certifications: CPR and First Aid, or be certified within 30 days of hire.
• Possess the physical ability to lead group activities.
• Bilingual preferred.
• Prior experience in hiring, training and supervising staff.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.
• Available on weekends and some holidays