About Puttshack:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

Bring your 'A' game - We strive for excellence in everything we do.
Lead the Way - Our associates embrace and are inspired by change.
Own the Fun - We revel in our guests' enjoyment.
Care Deeply - We take great care of our guests, our associates and the communities we call home.

Location: This position is a hybrid role, with 3 days onsite at our Home Office in Chicago (River North), IL.

Position Summary:

The Lead Product Manager plays a key role in driving innovation and improving operational efficiency for Puttshack’s venues. This role gathers and synthesizes feedback from guests, associates, and stakeholders to shape the strategic roadmap for digital products, including Puttshack.com, tablet kiosks, Ground Control, and other applications. This position collaborates across multiple teams—engineering, operations, marketing, legal, and finance—spanning both the US and UK.

Position Responsibilities may include, but not limited to:

Define and execute strategic roadmaps for Puttshack’s digital products, with a focus on enhancing guest and associate experiences.
Gather direct feedback from guests and associates utilizing in-person venue visits and surveys.
Leverage data and qualitative insights to establish and monitor success metrics, ensuring measurable outcomes for all initiatives.
Collaborate with cross-functional teams (software, hardware, operations, analytics) to align on feature definitions, requirements, and prioritization based on business impact and technical feasibility.
Maintain a strong understanding of the competitive landscape to inform product strategy and keep Puttshack at the forefront of the industry.
Lead communication efforts for technology rollouts, including developing and implementing training and communications plans as needed.
Other projects or duties as assigned.

Required Skills and Experience:

Bachelor’s degree with 5+ years of experience in digital products, particularly with custom web and mobile applications.
5+ years of hands-on experience in feature and requirements development within an agile environment utilizing JIRA or a similar application
Travel – 5%, mostly domestic but with some international travel
This position must pass a post-offer background check

Preferred Skills and Experience:

Background in digital product management for social entertainment, hospitality, or a similar consumer-oriented industry.
Proficiency in JIRA for managing epics, user stories, sprints, and backlogs

Physical Requirements:

Primarily office-based with minimal travel (5% domestic, some international)
Physical activities on a continuous basis, sit at desk for a long period of time; frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means. Some walking and lifting, up to 25 lbs. may be required. The noise level in the work environment is typically low to moderate. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and responsibilities.