ACH Payment Lead - ACH Professional accreditation required - Onsite, Columbus, Atl or B'ham

Job Summary

Investigates and processes ACH transaction disputes, returns and rejects, and Federal Government payments that are both Originated and Received by Synovus. Processes ACH transaction disputes, returns and rejects, Federal Government payments including US Treasury Trace Requests, suspended files including resetting and releasing files, which includes being on call after hours for processing suspended files. Processes ACH exceptions and settlements ensuring data integrity and accuracy. Processes returns and rejects, Death Notification Entries (DNE), reclamations, and deceased accounts. Conducts complex research for originated and received ACH Items. Complies with requirements of Nacha, Regulation E, and the Green Book. Provides orientation, and guidance to new hires and junior team members.

Job Duties and Responsibilities

• Performs all required processes and procedures for reviewing all incoming return and rejected items for originated transactions, including researching and clearing scheduled transfers. Processes contested dishonored returns and stop payment report items.
• Reviews all incoming Death Notification Entries (DNE) and Reclamations in accordance with established processes and procedures
• Provides support for ACH phone and email/CIMS support requests. Conducts ACH research for complex requests (e.g. reversals, contested dishonors). Transmits return files via the Federal Reserve. Processes Regulation E disputes and requests for authorizations both as an originating and receiving bank
• Processes suspended files including resetting limits for over the limit files, being on call after hours to release suspended files, performing company setups in PEP+, and working US Treasury Trace requests.
• Resolves ACH transactions issues that may be complex and require research and coordination between branch, Information Security, customer, and Federal Reserve Bank.
• Identifies and report suspicious or fraudulent wire activity to management and Information Security.
• Enters data on productivity log daily.
• Trains new hires on ACH transactions and systems and serves as an SME to the team.
• Schedules team member tasks for the week and ensures all tasks are completed. Processes both internal and external escalated requests as required. Responds to team member questions and assists with escalated issues as needed.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

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Qualifications

Minimum Education:

High school diploma or equivalent.

Minimum Experience:

Five years of job related experience such as banking or accounting operations support with at least three years of ACH specific experience.

Certifications:

Accredited ACH Professional (AAP) designation.

Required Knowledge, Skills, & Abilities:

• Knowledge of and ability to interpret Nacha rules and time frames and how all parties of a transaction can be impacted
• Advanced knowledge of wire system and process flows
• Analytical ability
• Accuracy and attention to detail
• Ability to organize and prioritize in order to meet scheduled deadlines
• Excellent written and verbal communication and customer service skills
• Ability to explain issues clearly and interact in a professional and positive manner
• Working knowledge of word processing and spreadsheet software programs