CUSTOMER SUCCESS SPECIALIST - Operations (QASA)

THE OPPORTUNITY IN A NUTSHELL
You? A mind combining customer operations and growth, with a background in customer service, sales, or the real estate industry. Eager to take ownership, drive improvements, and grow into more responsibility with success stories to back you up.
Role? Customer Success Specialist supporting our landlord and tenant customers throughout their rental journey. Your work will span across handling payments, resolving rental-related issues, and driving sales activities toward our existing landlord customer base.
Salary? 2,600 €/month + benefits including occupational healthcare, lunch vouchers, barista & afterworks at the office.
Location? Our office is located just a few steps away from the Helsinki railway station. We work in a hybrid way and hope to see you at the office four days a week. Tuesdays are our favourite ones thanks to our coffee & bun tradition!
Company? Qasa provides a home-renting digital platform for tenants and landlords. We landed in Finland in 2022 and are already well-rooted in Sweden. We’re part of the Vend brand family (formerly Schibsted) together with Tori & Oikotie in Finland.
Why us? If you're looking for a role where you can make a real impact, grow professionally, and work with a supportive team that values ideas over hierarchy, this is it. You help shape how Finnish rentals are managed and join a tight-knit, startup-spirited community where your experimentation, agility, and people-first thinking find the perfect playground.

Sounds like your cup of tea? Check out the details below!

Who Are You?

• You already have some work experience from customer service, operations, sales, or real estate. Experience in rental operations, tenant management, or payment-related customer work is a plus.
• You’re comfortable owning customer cases from start to finish and know how to prioritize effectively in a fast-paced environment.
• You’re naturally curious and solution-oriented, someone who seeks out answers and improvements, not just tasks. You’re not afraid to pick up the phone or proactively reach out to customers.
• You’re process-minded and know how to navigate evolving systems and workflows while offering suggestions for how to improve them.
• You’re fluent in Finnish and English,we serve Finnish-speaking customers daily, while our company language is English.
• As a person, you’re a team player with a proactive, accountable approach. You enjoy building great customer experiences as much as you enjoy working with and for people and want to be a positive force for your team.

WHAT’S THE JOB LIKE?
As a Customer Success Specialist at Qasa, you support both landlords and tenants throughout their rental journey. You act as the first point of contact, helping customers navigate day-to-day challenges, whether it’s handling payments, resolving rental-related issues, or simply being a friendly and knowledgeable voice via phone, chat, or email.

Your role is not only reactive but also proactive. It’s a dynamic position in a hybrid work setup, where flexibility, initiative, and collaboration are key, and no two days ever really look the same. You regularly reach out to our existing landlord customers to guide them on how to get the most out of Qasa, encouraging continued use of the platform and identifying opportunities to add value to their experience. From supporting a smooth payment process to helping someone optimize their rental listing, you combine service-minded thinking with a drive to make an impact.

You collaborate closely with our tech, product, and marketing teams to share customer insights and improve internal workflows. As we’re still scaling our operations in Finland, some of our ways of working are evolving, and that’s where you come in. You bring your curiosity and problem-solving mindset to the table, helping shape how we do things while growing your own skill set along the way.

A few realities to expect
You are joining a growing team in a fast-changing environment. Our ways of working are still forming in the Finnish market (luckily our colleagues in Sweden have paved the way for us). Thus, a “Together we move mountains” mindset around changes, coupled with a start-up attitude to find your own balance while things around you are shaping up, will be of great help! On the other hand, the dynamic environment translates into learning and developing opportunities and we hope to see you grow into the professional you want to be with us!

A few words from Jenny, Customer Success Manager
“Hi! This is Jenny! I see leadership as a way to support and empower others, rather than just manage. I believe in giving my team real responsibility and the freedom to grow, try new things, and develop their skills in ways that are meaningful to them. Whether you're just getting started or bringing lots of experience, there's room  to shape your own path. 

Right now, we’re a small team of three, hardworking but we always find time to crack some jokes! Foundation for our strong team spirit is trust, collaboration, and the kind of team where everyone’s got each other’s back. If you’re looking for a supportive, down-to-earth team where you can do great work and keep learning, we’d love to hear from you!”

GOT YOUR ATTENTION? LET US HEAR FROM YOU!

We’re eagerly waiting for you to turn yourself in by Sunday, August 24th! You can choose whether to send your cover letter or go through some questions we prepared to get to know you better :)

ANY QUESTIONS?
Feel free to reach out! Country Manager, Juhana Hietala, is available by email (juhana(at)qasa.fi) or by phone (+358 50 385 3495, candidates only) on Wednesday August 13th between 9 and 10 A.M, Thursday August 14th between 3 and 4 P.M, Wednesday August 20th between 9 and 10 A.M.

Recruitment Process

• 1. 45 min chat with Talent Acquisition Specialist, Alessia (your background & skills, career goals, role goals & Qasa as an employer)
• 2. 60 min catch with Customer Success Manager (Operation), Jenny (diving deeper into your background & skills and career goals with a focus on your writing skills)
• 3. 60 min chat with the rest of our team and Country Manager, Juhana at the office (getting to know each other as a team with a focus on your verbal skills)