WW HPEFS Dispute Resolution & Operations Lead

Description -

HP Inc is a fortune 100 company, the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines.

Our Credit and Collections team is growing quality of impact! If you are passionate about new ideas and solutions – Join us to embark on a diverse and exciting career path in a dynamic, high-tech environment. Our teams are creative and friendly, providing a wide range of services at HP Inc.

Responsibilities:

Facilitates strong collaboration with the HPEFS team and internal stakeholders, driving improvements in internal processes (HPEFS process related calls with L2C) and monthly results.
Demand good understanding of the processes to navigate the complexities of dispute resolution. Not typical tasks and many ad-hoc reports are requested from BU/Finance/ Controllership etc.
Supports audit teams with specific information related to the aged items for different entities across EMEA region.
Tracks the backlog of cases aged over 180 DPD with write-off risk for over 365 DPD bucket – serves as base for escalation at EMEA level BU and Finance.
Weekly calls with SDM’s / PM’s EMEA that are held with leasing specialist team leader.
High complexity and non-standard portfolio with specialized knowledge.

The profile we are looking for:

Operational expert
High quality proven performance
Demonstrated leadership and decision-making skills
Fast learner, self-starter, problem solver
Structured and organized with strong reporting skills
Communication, negotiation, influencing without formal authority
Team player with strong presentation skills
Resolver/Team Leader/Order Management background is not mandatory, but could be a plus

Skills:

Effective & Clear Communication
Results Orientation
Strong negotiation abilities
Digital Fluency
Advanced reporting and data analysis skills
Problem-Solving skills
Proficiency with Reporting Tools
Data Visualization & Presentation skills

Impact & Scope:
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity:
Responds to moderately complex issues within established guidelines.

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement