Customer care Agent - German Speaker M/W

Chez Konecta, nous recrutons des talents engagés et passionnés

Konecta is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognised player in the

automotive industry.

We are recruiting for our international site based in Gennevilliers (92230, new employees for the following role:

You will have to manage:

• Incoming and outgoing calls ;

• Professional emails and chat.

For the following queries:

• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,

• Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact ;

• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…).

Profile :

• Bilingual German/English

• Have a sense of service and customer satisfaction

• Empathy, effectiveness of responses

• Very good elocution and very good writing skills

• Autonomy and reactivity

• Demonstrate empathy, caring and reassurance

• Reactivity, dynamism

• Agilitywith IT tools

Opening days and working hours

The operation is open from Monday to Saturday, opening hours are: Monday to Friday 8am to 6pm . You do have a rotation in the team, and you receive your planning 2/3 weeks in advance.

Contract

• CDI 36h/week + training session (2 weeks)

• Monthly salary gross 1810,31

• + 152€ monthly gross for the German language (The team language)1€ for each worked hour regarding attendance, quality and productivity

• + 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity

• 25 days off + 6 days RTT

• Medical and life insurance

• 50% of the public transport fee reimbursed

• Access to the restaurant of the company, and to the Work Council.

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