Manager - Product Development New Products Services.Digital Services NG

Reports To: Senior Manager - Product and Ecosystem Development
Division: Digital Services
Mission:

• Execute Digital Services’ product strategy by identifying, developing, and managing compelling and competitive digital products and services to acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description:

• Provide input and support into defining business requirements for the development of digital products (VAS, RMS, mobile ads, and data monetization).
• Manage the digital product and service lifecycle (from inception to launch to the end-of-life of the products that no longer meet consumer needs), which includes enhancements of existing products and services.
• Supports the Senior Manger to analyze market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap, and collaborate with strategic partners to deliver world-class lifestyle solutions that capture market share, drive optimal customer engagement, and increase revenue.
• Oversee the creation and execution of project plans for content creation, delivery, and promotion.
• Manages issues and risks in projects and proactively communicates with the project team and management.
• Oversee the design, development, and implementation of business and operational tools and processes related to content delivery.
• Own and manage the roadmap for the subscription digital manager and other supporting platforms.
• Manage a portfolio of multiple projects across divisions and agile squads as the product owner.
• Own and manage a user journey framework in line with Nest practice, regulatory, and TCF guidelines.
• Apply best practice design thinking and UX design principles while developing a seamless experience at various customer touch points and channels (SMS, USSD, OTA, IVR/OBD, RCS/RBM, App, web, etc.).
• Assist with the definition, building, and effective management of the customer decision-making logic and rules.
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decision-making rules can be enhanced to drive increased business benefits.
• Recommend necessary changes in new and existing applications and work for their efficient functioning, revenue generation, and cost savings.
• Prepare relevant weekly and monthly reports that measure the performance and impact of deliveries to related departments and/or teams.
• Facilitate the change management and communication plans for delivered initiatives to drive optimal benefit realization.
• Provide necessary support to the mobile ad and campaign management team, to drive acquisition, adoption, and retention while also tracking the impact, progress, and related issues to be addressed.
• Own and maintain all platform, portal, product, and service business rules.
• Support all digital services business units with regard to product development and support.
• Ensure products meet and exceed the highest processing standards, including cost, revenue, security, technical precision, and scalability.
• Monitor and analyze new lifestyle-related technology trends and innovations, make recommendations to management on their potential applications to the business, and use data analytics to inform product development decisions.
• Drive best practices, continuous improvement, and innovation of products, services, processes, and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First degree in Engineering or Computer Sciences
• Possession of Agile Scrum/Project Management PMP certification or related. An MBA or PSPO is also advantageous

Experience: 6–13 years of experience comprising:

• Management track record of at least 2 years or more in the telecoms or technology sector as a product owner
• Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions, or chatbots.
• In-depth user journey mapping and UX design principles
• In-depth knowledge of Agile processes and principles 
• Analytical, problem-solving, and critical thinking skills.
• Design thinking experience.
• Basic understanding and interpretation of data
• Process Improvement, Automation, and Engineering
• Value creation and maximization

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).