Senior Lead Engineer, IT Applications

Job Title: JIRA Cloud & Service Management Specialist Location: Pune (Remote) Job Summary:

We are seeking a certified and experienced JIRA Cloud Specialist to manage and optimize our JIRA Cloud environment and its integrations with tools such as ServiceNow, Aha!, and Confluence. The ideal candidate will have a strong understanding of Agile, Scrum, and Program Increment (PI) planning, and will play a key role in supporting product and service management processes across the organization.

Key Responsibilities:

• Administer and enhance JIRA Cloud configurations, workflows, permissions, and automation.
• Manage and maintain integrations with ServiceNow, Aha!, Confluence, and other enterprise tools.
• Collaborate with product, engineering, and IT teams to support Agile and Scrum practices.
• Facilitate PI planning and Agile ceremonies using JIRA and Confluence.
• Develop and maintain dashboards, reports, and custom views for stakeholders.
• Provide user support, training, and documentation for JIRA Cloud and integrated tools.
• Monitor system performance, troubleshoot issues, and ensure platform reliability.
• Ensure compliance with governance, security, and data management policies.

Required Qualifications:

• Strong hands-on experience with JIRA Cloud administration.
• Proven experience with ServiceNow and its integration with JIRA.
• Familiarity with Aha! and Confluence in a product management context.
• Deep understanding of Agile, Scrum, and SAFe methodologies.
• Atlassian certification (e.g., Jira Administrator, Jira Service Management).
• Experience with REST APIs, webhooks, and scripting for tool integrations.
• Excellent communication and stakeholder engagement skills.

Preferred Qualifications:

• Experience in enterprise-level JIRA Cloud environments.
• Knowledge of ITSM and service management frameworks (e.g., ITIL).
• Familiarity with Atlassian Access and user provisioning.
• Experience with automation tools like ScriptRunner or Automation for Jira.