Room Service Server - The Langham, Boston

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.   The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of the Room Service Department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. 

 

Key Responsibilities:

• Review all Room Service pre-orders, ensuring awareness of delivery times and special guest requests.
• Accurately set up trays and tables, adhering to established presentation and service standards.
• Deliver orders promptly while ensuring a seamless and courteous guest experience.
• Communicate with the Order Taker regarding any delays or issues with food orders.
• Provide outstanding guest service with professionalism, efficiency, and a positive attitude.
• Respond promptly to guest requests for tray pickup, additional items, or adjustments.
• Assist with special in-room dining arrangements, such as amenities for VIP guests or celebration setups.
• Maintain an organized and stocked work area, replenishing necessary supplies as needed.
• Communicate inventory needs with the F&B Manager to ensure adequate stock levels.
• Ensure all service equipment (e.g., trays, hotboxes, glassware, china, and silverware) is clean, functional, and properly stored.
• Remove used trays and tables from guest floors promptly, maintaining cleanliness and order in service corridors.
• Follow safety, sanitation, and food handling guidelines, including the First In, First Out (FIFO) system for food storage.
• Complete HACCP log maintenance and refrigeration cleaning duties as assigned.
• Transport dirty linens to laundry and pick up clean linens at the end of each shift.

 

Qualifications:

• Previous experience in Room Service, Hospitality, or Food & Beverage preferred.
• Familiarity with Micros Point-of-Sale (POS) systems is a plus.
• Strong multitasking skills and ability to work efficiently under pressure.
• Excellent communication skills in both written and spoken English.
• Ability to work independently with minimal supervision while contributing to a team.
• Ability to stand, walk, and reach for extended periods.
• Capable of lifting and carrying up to 30 lbs.
• Must be able to climb stairs, kneel, squat, and push/pull carts as needed.
• Legally authorized to work in the United States

 

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/