Part-Time Admissions Specialist

POSITION PURPOSE:

The Part‑Time Admissions Specialist plays a critical front-line role in Navarro College’s Admissions Office. This position is primarily stationed at the Welcome Desk, where it serves as the first point of contact of the Navarro College Admissions Office to students, families, and the public. This role supports the Navarro College admissions and enrollment process through document acceptance and processing, admissions application review and processing, records maintenance and providing timely, customer-focused service in person, via email, text and phone. Additional responsibilities may include campus visit/tour support, call-center support, and assistance with admissions, recruitment and/or completion related events.

GENERAL DUTIES AND RESPONSIBILITIES:  

• Act as the primary customer service representative of the Admissions Office at Navarro College serving the public at the Welcome Desk. 
• Evaluate incoming admission documents from prospective students (transcripts, assessment scores, immunization records), and clear admission holds.
• Must maintain confidentiality of student records and comply with FERPA guidelines.
• Assist in the admission process and review of international students.
• Ability to accurately match admissions documents to student profiles. 
• Respond to phone and email inquiries from new applicants, reapplying students, staff, and the public. 
• Occasional processing and reviewing of admissions applications, supporting accurate and timely entry of data. 
• Assist in coordinating or verifying campus tours or group visits by tour guides; may guide small individual tours when needed; welcoming guests and preparing them for their tours. 
• Support admissions event coordination (e.g. Preview Day, recruitment workshops, etc.) including attendee check‑in, and follow‑up. 
• Aid in maintaining the prospective-student database and CRM, including tracking student contacts and documents. 
• Stay informed of Navarro College events, offerings, policies, and enrollment procedures to assist students and the public accurately. 
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service orientation and communication (verbal and written) skills. 
• Must be able to maintain a professional and courteous demeanor in a fast-paced, interruption-prone environment.
• Ability to speak professionally in front of individuals or small groups. 
• Ability to multitask effectively, manage shifting priorities calmly and efficiently, manage deadlines, and work with minimal supervision. 
• Strong organization, problem-solving, and decision-making capabilities. 
• Must have a team-player mindset with a customer focused service philosophy. 
• Reliable attendance and punctuality for scheduled shifts.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) for daily communication and documentation.
• Ability to quickly learn and navigate student information systems (e.g., Colleague), CRM platforms or texting platforms, and online form tools (e.g., Dynamic Forms).
• Skilled in accurate data entry, scanning, uploading, and management of electronic student records.
• Must be comfortable using multi-line phone systems, printers, copiers, and other standard office equipment.
• Ability to manage multiple digital platforms simultaneously while assisting students in person or by phone.
• Strong attention to detail and ability to maintain data accuracy across systems.
• Familiarity with FERPA guidelines and commitment to maintaining confidentiality and data security.

POSITION QUALIFICATIONS:
Required:

• High school diploma or equivalent. 
• Minimum 2 years customer service experience.
• Minimum 2 years experience working in an office setting.

Preferred:

• Some college coursework completed or associate’s degree. 
• Experience with or enrollment in a community college (either as a student or staff member). 
• Bilingual in English and Spanish.
• Experience working with all student populations, including first-generation and non-traditional students.
• Previous experience in admissions, student services, or front-desk operations.

WORKING CONDITIONS:

• Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
• Busy, fast-paced working environment with numerous interruptions.
• May work occasional evenings or weekends to support campus registration or recruitment events.
• Must be able to lift items up to 20 lbs. 
• This is a front-desk, public-facing position requiring frequent interaction with students, parents, and community visitors.
• Work is primarily performed indoors in a shared office or lobby setting, with frequent use of a computer, phone, and other standard office equipment.
• May involve extended periods of sitting, standing, or walking, particularly during peak registration periods.

SALARY:  $12. per hour / up to 19 hours per week