Team Lead-Registration

Schedule:
Monday to Friday, 8:00 AM – 4:30 PM

Location:
West Hospital Professional Center I – OB/GYN Department

Position Summary:
This role provides functional guidance to support staff and performs the duties of a Registration Specialist in alignment with organizational standards. The individual will oversee patient flow from entry to destination, ensuring timely, accurate, and professional service.

Key Responsibilities:

• Collect and verify financial and demographic information to ensure accurate records and optimal reimbursement.

• Schedule appointments and conduct patient interviews to gather medical information.

• Explain departmental and hospital charges and policies.

• Validate and enter charges into appropriate systems; collect necessary payments.

• Answer incoming calls and direct patients and visitors appropriately.

• Precept current Registration Specialist team members as requested by leadership.

• Perform higher-level functions as defined by clinic management.

• Participate in annual Rapid Improvement Events and/or Quality Improvement projects.

• Conduct monthly rounding.

• Coach, mentor, and develop the Registration team.

Qualifications:

• High School Diploma or GED required.

• Minimum of 3 years of relevant experience in a healthcare setting.

• Coding experience preferred.

• CMAA certification required.

  • Note: Current Team Leads will be prioritized for certification exam cohorts and must achieve certification within one year of career ladder implementation.

• Successful completion of the Foundations of Leadership program within 6 months of assuming the role, or participation in the Emerging Leaders program.  

• Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease. 

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.