Branch Manager (Nairobi, Eldoret, Mombasa & Thika)

Key Responsibilities:

Business and Financial Performance 

• Preparation of the branches budget estimates. 
• Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share. 
• Work jointly and proactively with Business Segments (Commercial, Consumer & Corporate Banking) and product partners to increase Ecobank’s wallet share within the respective markets. 
• Review Account Plans for all RMs (CMB/CNB) attached to the branch with a view to enhancing customer wallet share, business volumes and earnings. 
• Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products and services. 
• Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections. 
• Ensure that all incomes are properly recognized. 
• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels - across all business segments. 
• Achieve cost-income ratio targets of the business. 
• Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits. 
• Conduct regular business performance and profitability reviews. 
• Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits. 
• Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources. 

 Client Centricity 

• Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch. 
• Identification and marketing of prospects within the target market. 
• Responsible for exceeding customers’ expectation across the segments. 
• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services. 
• Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card 
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS). 
• Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch. 

Leadership and People Management 

• Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring and delivery on all set targets. 
• Conduct regular people performance and productivity reviews. 
• Create and sustain a fit-for-purpose succession plan and build a healthy talent pipeline. 
• Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency. 
• Ensure an agile and efficient workforce with right skills to meet set strategic objectives. 

Process, Control and Operational Performance 

• Promote high ethical and integrity standards and ensure the Ecobank Nigeria Culture Values are sustained and evident at the branch. 
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness. 
• Achieve satisfactory BO audit rating and fully comply with KYC/AML and regulatory guidelines. 
• Achieve and sustain effective balance sheet management. 
• Make recommendations to management to improve operations process in order to improve customer satisfaction. 

Strategic initiatives 

• Drive/Champion & sustain the ongoing Ecobank Kenya transformation agenda & digitalization agenda). 
• Lead strategic initiatives as defined by the bank. 

Experience & Qualifications

• A minimum of 10 years relevant banking experience, with proven track record of excellent results in marketing/sales, credit and leadership. 
• Good knowledge of the local business environment, the local banking industry and its direction, trends and regulations.
• EXCELLENT knowledge of banking operations, technology, products & customer segmentation. 
• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage). 

Skills

• Commercial acumen. 
• Excellent interpersonal skills.
• Quick thinking and excellent problem-solving capabilities. 
• Strong credit appraisal skills.
• Excellent team management and coordinating skills.
• Leadership and people development skills. 
• Good negotiation and selling skills.