Experience

4.5-8 Years

Skill (Primary)

DWP-USS-SERVICE DESK

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Require Senior Engineer for Gujarat Gift City Location.

HCL SOW- 1063 - DMPS002746 - onsite support resource for Gift City (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

ASSOCIATE CONSULTANT

HCLTech