Customer Operations Support Officer

Amega Group is seeking to hire a detail-oriented Customer Operations Support Officer to join our global operations team. This role focuses on supporting internal systems, coordinating information flow between teams, and ensuring the smooth running of operational processes across Amega Group brands.

Main Activities and Responsibilities:

• Provide operational support to internal teams to ensure smooth platform functionality and workflow efficiency
  
  

• Liaise with relevant departments to ensure information is recorded, updated, and maintained accurately in internal systems
  
  

• Monitor internal dashboards and reports to identify system or process issues and escalate to the technical team where needed
  
  

• Assist in preparing and maintaining operational reports for management review
  
  

• Support internal testing of platforms and tools, reporting any bugs or improvement opportunities
  
  

• Coordinate with cross-functional teams to improve internal processes and user experience
  
  

• Ensure operational tasks are carried out in line with company policies and procedures

Requirements:

• Experience working with CRM systems, live chat tools, and trading platforms such as MetaTrader 4/5
  
  

• Familiarity with internal documentation and data management tools
  
  

• Previous experience in customer operations, technical support, or similar administrative functions in Forex, fintech, or related industries
  
  

• Strong organisational skills and attention to detail
  
  

• Excellent problem-solving abilities and ability to work independently
  
  

• Fluent verbal and written English (additional languages will be considered an advantage)

Perks & Benefits:
We believe happy teams do great work — here’s what you’ll enjoy with us:

✨ 21 days of annual leave (plus all Cyprus public holidays!)
🌲Your leave grows with you — +1 day every year, up to 25 days total!

🥗Daily lunch on us – because no one should work hungry!

💪Monthly sports benefit – gym, classes, or whatever keeps you moving!

💳Employee discount card – enjoy exclusive deals and savings!

📈Annual performance appraisals with standard pay raises – we recognize your value and reward your growth!

🏡Fixed hybrid work model – enjoy the best of both worlds: remote flexibility and in-office collaboration!

We’re all about balance, wellbeing, and making work feel just a little more awesome every day!