Learning Performance Consultant - Temporary Work Assignment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Learning & Knowledge Management (GLKM) team provides a full range of multifaceted, evolving learning and performance solutions that enrich our colleague’s skills and knowledge, while driving engagement and business results. We are a distributed team responsible for developing integrated learning strategies, crafting innovative learning solutions, and delivering experiential learning experiences. GLKM makes transformation possible by – attracting our future leaders, designing and delivering outstanding learning , and engaging and retaining top talent.

The Learning Consultant will use performance consultation to understand performance gaps and recommend appropriate learning solutions for the TLS business, while demonstrating the GLKM vision, brand, and value proposition in business partner interactions. This role is pivotal in driving continuous improvement in the quality and efficacy of training for TLS, as well as improving the overall learner experience and performance results.

The Learning Consultant must be able to:

• Effectively consult with our internal clients on a variety of projects to assess needs, make recommendations, prioritize, and implement highly effective and engaging learning solutions in alignment with business objectives.
• Fully understand the business scorecards, objectives, and strategic priorities to support decisions and prioritize work.
• Use performance data and engage a continuous feedback loop to inform training decisions and promote continuous learning.
• Effectively collaborate with project management and across internal GLKM teams to ensure the involvement of appropriate partners and stakeholders.
• Translate learning and performance support strategies into clear plans and stakeholder presentations.
• Partner to coordinate and align resources and tasks across GLKM teams and ensure comprehensive learning solutions are offered.
• Consider both internal and external thinking as a part of the GLKM solution set.
• Partner within GLKM teams to ensure successful execution of learning initiatives with a focus on driving performance.
• Manage/monitor learning and performance support intake requests.

Minimum Qualifications:

• Strong consultative abilities coupled with proven influencing and negotiation skills
• Demonstrated ability to meet deadlines, excel in a complex fast paced, rapidly evolving business
• Ability to problem solve with minimal direction
• Understanding of workflow learning and the impacts of performance support on driving business results
• Excellent problem solver:  ability to link project strategies to business objectives and drive desired business outcomes
• Demonstrated ability to balance multiple projects while working collaboratively in a team-based environment
• Exceptional writing and communication skills
• Ability to use Microsoft Office Products in Word, PowerPoint, and Excel

Preferred Qualifications:

• Experience in Customer Engagement Network
• 1 plus years working experience in Learning & Development and/or Content Development with the ability to convert strategies to effective and engaging learning solutions
• 1 plus years of experience in Project Management
• Understanding of external trends in the L&D and Talent fields
• Results Driver: Track record of managing multiple projects at once successfully.
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!

Salary Range: AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.