LDA - Administrative Support Associate - Student Life - UTK

The Division of Student Life at the University of Tennessee, Knoxville invites applications for Administrative Support Associate - LDA in the Student Counseling Center. Join a team of other administrative assistants and an office manager, to provide admin support to a multi-disciplinary team of clinicians providing high quality, short-term individual and group therapy services at a thriving flagship university. 

This non-exempt, year-round, full-time, limited duration staff position is part of the Student Counseling Center, the university’s primary facility for personal counseling, psychotherapy, and mental health outreach and consultation services. The mission is to promote the psychological, educational, and social well-being of the students at the University of Tennessee and to help prepare them to be productive members of a global society. The Administrative Support Assistant II assists the clinical and administration staff in the Student Counseling Center by acting as receptionist for students coming to the center to access services and completing other support activities as appropriate to ensure smooth operation of the center.

Administrative Support Assistant II will provide assistance to the clinical and administrative staff in the Student Counseling Center.

• Answer phone calls
• Assist students, parents, and other university staff with questions
• Check students in for appointments and schedule follow-up sessions
• Monitor department email account and correspond with students and parents
• Maintain staff schedules both by assisting in making the schedule and by rescheduling students and other meetings as needed
• Maintaining department calendar such as updating rooms reservations
• Make photocopies
• Distribute mail and take messages; Monitor office supplies and maintain front office area.
• Provide input on improvement initiatives (such as scheduling, drop-in services, etc.)
• Complete other occasional special projects such as creating fliers for specialized therapy groups

Required Qualification

• Education: High School Diploma or GED
• Experience:  1 yr providing administrative support in an office setting
• Knowledge, Skills, Abilities: Ability to multi-task and maintain a calm demeanor in a high-stress, high-pace work environment; Interpersonal skills appropriate for interacting with individuals in acute distress; Ability to operate multi-line phone system; Ability to learn and use electronic medical record and scheduling programs.

Preferred Qualifications

• Education: Bachelor’s Degree
• Experience: Experience providing administrative support specifically in a medical office or counseling center; Experience working in higher education; Experience working with electronic medical records.
• Knowledge, Skills, Abilities: Highly skilled in working with Microsoft Office Suite; Creative problem-solving skills

Work Location 

• Location: Knoxville Campus, onsite

Compensation and Benefits 

• UT market range: MR04
• Anticipated hiring range: Commensurate with education and experience 
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions 

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before 7 days from listing.

 

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division: The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to develop their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.

Our departments provide essential services that support student success and future growth, fostering engagement, leadership, and wellness while enhancing belonging. Together, they create transformative experiences that help students achieve both academic and personal goals.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. 

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. 

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.  

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.  

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.  

Apply today and join the Tennessee Volunteer community!