Integration Manager

Role Overview:

The Integration Manager will play a key role in managing and executing integration processes between our company and external operators (clients). This is a customer-facing role that requires both technical expertise and the ability to effectively manage relationships with clients. The ideal candidate will have a strong background in iGaming technologies, particularly in system integrations, and be comfortable working hands-on with integration technologies. They will manage client expectations, lead integration discussions, and ensure successful technical onboarding and integration with our gaming platform.

Key Responsibilities:

Client Engagement & Relationship Management:

• Act as the primary point of contact for operators (clients) during the integration phase, guiding them through the process and ensuring a smooth experience.
• Lead discussions with operators to understand their technical needs and provide tailored solutions based on our system capabilities.
• Build and maintain strong relationships with key stakeholders at client organizations to ensure long-term success and satisfaction.

Integration Management:

• Oversee the integration of client systems with our platform, including both direct and reverse integration processes (API integrations).
• Serve as the subject matter expert on integrations, advising both internal teams and clients on best practices and technical solutions.
• Manage integration timelines and ensure successful, on-time delivery of integration projects.
• Troubleshoot and resolve integration issues with clients, providing technical support as necessary.

Collaboration with Internal Teams:

• Work closely with product managers, developers, and technical teams to align integration strategies with business and product objectives.
• Coordinate and facilitate knowledge-sharing sessions to ensure that internal teams are up to date on integration developments and client needs.

Technical Support & Hands-On Contribution:

• Provide technical guidance and support to clients and internal teams during the integration process.
• Apply your technical expertise to troubleshoot issues, debug integration failures, and propose solutions.
• Be hands-on with integration testing, ensuring that both functional and non-functional requirements are met.

Process Improvement & Optimization:

• Continuously evaluate and enhance integration processes to improve efficiency, scalability, and overall client experience.
• Identify opportunities to automate and streamline integration workflows, reducing the time and complexity involved.
• Document integration standards, processes, and troubleshooting procedures for internal use and client training.

Qualifications & Skills:

Essential:

• Proven experience in iGaming or gambling industry with a solid understanding of the technology stack and integration requirements specific to this sector.
• Strong technical background with experience in API integrations, web services (RESTful APIs), and system integrations.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Comfortable working directly with clients and managing client expectations in a fast-paced environment.
• Experience with integration tools, protocols, and technologies such as XML, JSON, SOAP, REST, and webhooks.
• Strong problem-solving abilities and a customer-oriented mindset.
• Backend-Focused Development Skills: Familiarity with backend technologies such as Java, as much of the development work involves Java.
• Acceptance Frameworks: Experience with Java + RestAssured for testing and acceptance frameworks.
• Manual Testing Tools: Familiarity with Postman for testing and handling manual tasks during integration and troubleshooting.

Desired:

• Familiarity with common messaging protocols and streaming tools (e.g., Kafka).
• Previous experience in a leadership role or as the main technical point of contact for integrations.

Personal Attributes:

• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Proactive and solution-oriented, with a keen attention to detail.
• Ability to thrive in a collaborative, cross-functional team environment.

What’s in it for you?

• Experience a dynamic and team-orientated work environment.
• Opportunities for personal growth and learning
• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
• 24 days paid holiday per year. This is in addition to local public holidays.
• Hybrid Working (3 days office/2 days home)
• Life Assurance (2x annual salary)
• Private Medical Insurance
• Access to an in-house gym
• €400 annual wellness allowance
• Team Building Opportunities
• Lunch and fruit provided at the office
• Parking (limited)
• Local discounts and more…

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.