Responsible Gaming Agent (Swedish Speaking)

WHO WE ARE:

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.

We thrive on a flat organisational structure, built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability

We are looking for a Responsible Gaming Agent to join our growing team.

Glitnor Group is looking to hire a Swedish-speaking Responsible Gaming Agent to help us uphold the highest standards of care and integrity in player protection, while supporting our mission to create a safe and enjoyable gaming experience for all.

Based in our fantastic office in Sliema, Malta, you’ll play a vital role in identifying and managing potential problem gambling cases, working closely with internal teams to ensure that we operate responsibly and ethically at all times.

We are growing rapidly so this could be a great step into long term career progression.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.

• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.

• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.

• Assist with account verification processes, including KYC (Know Your Customer).

• Monitor and report on player feedback, suggesting improvements to enhance the player experience.

• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.

• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.

• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

• Hold a proven background in a customer support role, ideally within the iGaming environment
• Previous sportsbook experience would be a plus
• Native level of Swedish with a good level of English
• Exceptional communication skills, both written and verbal
• High level of attention to detail
• Enjoy problem solving
• Ability to work well under pressure
  
  

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, but you’ll also enjoy a range of fantastic perks!

• A competitive and attractive salary
• Private health insurance
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues
• Relocation package (when relevant)

At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.