Kantata (Mavenlink) Developer - Service Reliability Engineer

Key Responsibilities:

• Develop and maintain custom solutions within the Kantata Professional Services Cloud (Mavenlink) platform.
• Configure workflows, dashboards, and reports to meet business requirements.
• Integrate Kantata with other enterprise systems (e.g., Salesforce, ERP, HRIS).
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to Kantata configurations and integrations.
• Support data migration, API development, and automation initiatives.
• Stay updated with Kantata product updates and best practices.
• Infrastructure and Operations: Ensure the reliability and scalability of critical systems by designing and managing robust infrastructure solutions.
• System Monitoring: Proactively monitor system health, using performance metrics and automated tools to detect potential issues before they impact users.
• Incident Management: Lead response efforts during service disruptions, ensuring swift resolution and minimal downtime.
• Problem Solving: Analyze root causes of system failures and implement long-term fixes to enhance system reliability.
• Automation: Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.
• Collaboration: Partner with development teams to align on reliability goals and implement best practices into software design and deployment.
• Documentation: Maintain comprehensive system documentation to support consistent and efficient troubleshooting and knowledge sharing.
• Continuous Improvement: Drive innovation by identifying areas for enhancement and applying cutting-edge technologies and operational practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 6+ years of experience working with Mavenlink/Kantata or similar PSA tools.
• Proficiency in REST APIs, JavaScript, and workflow automation.
• Experience with Salesforce integration is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Service Reliability: Experience with managing and maintaining highly-available systems, including cloud-based infrastructure. 
• Programming: Proficiency in programming to automate repetitive tasks ("toil") to reduce manual effort and human error.
• Monitoring & Observability: Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
• Technical Depth: Deep knowledge of system performance optimization and troubleshooting methodologies. Experience with cloud platforms, databases, CI/CD, distributed systems, and security best practices. 
• Communication & Collaboration: Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.
• Problem Solving: Ability to thrive in high-pressure situations and demonstrate a calm, methodical approach to problem-solving. Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.
• Systemic Thinking: Ability to view interconnected systems holistically anticipating the broader impact of changes and designing for resilience.
• Ownership and Proactiveness: Take responsibility for the reliability and performance of services. Proactively identifying potential problems, performance bottlenecks, and areas for improvement before they impact users.

Education & Experience 

• Education: Bachelor’s or Master’s Degree in Information systems, Computer Science / Computer Engineering or equivalent. 
• Experience : 6-10yrs of experience – Mid level