Technical Manager

Job Title: Tech Manager (TM – 2)

Job Summary: A Technical Manager oversees technical projects, leads and mentors a team, provides technical expertise, communicates with stakeholders, and drives continuous improvement.

Core Skills and Must Have

.NET

C# scripting

Layouts

Scripting

windows server

2-tier architecture

Primary / Should Have

MS-Access, 

API Integrations

Secondary / Could Have

Network Proxy settings, 

Onespace

SQL

Agile/Waterfall Methodologies 

Ability to do Code/Design reviews

 

Key Responsibilities:

• Overall leadership of the support function and support POC for delivery lead, 
• Leadership and management of support managers, 
• committed to their growth and development, 
• Strategic vision and identifying opportunities for improvement
• Proficient in Estimations and Estimation process.   
• Both:
• Strong leadership skills, 
• Ability to guide, motivate and represent teams, 
• Ensure best outcomes delivered for their teams, 
• SLAs met and high customer satisfaction scores, 
• Engagement in Major Incident process as leads for the application, 
• Maintain skills matrix and periodic assessment for skills gaps within the team, 
• Maintain high level view on succession planning to account for attrition and staff development, 
• stakeholder management experience
• Data driven and ability to communicate priorities and improvements through metrics
• Focus on continuous improvement
• Conflict resolution skills
• Keen interest in keeping abreast with industry trends

 

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10-11 Years of Experience
• Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

• 3 Days working from Client Office, Bangalore