Treasury Operations Officer

Description

Who We Are

Five Star Bank is a high performing $4.3 Billion community business bank operating through 8 offices - 4 in the Capital Region, 3 in the North Valley Region, and 1 in San Francisco. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market.  And they trust us.

Position Overview 

The Treasury Implementation Officer serves as the work director for the Electronic Banking team, overseeing daily processes and playing a pivotal role in Treasury Implementations by performing callbacks and ensuring successful client onboarding. This position acts as a utility across all Electronic Banking functions, offering broad support and helping maintain the integrity and efficiency of internal processes. In collaboration with the Electronic Banking Manager, the Officer assists in completing certifications and conducting regular monitoring of reports and procedures.

The Electronic Banking department provides responsive and reliable support through telephone, email, and secure messaging. The department helps facilitate services such as Online banking and cash management enrollments and maintenance. The team also provides support and training to clients for services related to ACH origination processing, remote deposit capture, online banking enrollments, bill pay, wire origination, and mobile banking services. 

Essential Job Functions

• Provide the highest quality of internal and external customer service
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them, including, but not limited to, the Bank Secrecy Act
• Routinely manages the most complex or escalated requests that require a higher level of expertise and experience 
• Perform, escalate and expedite treasury product implementation within assigned SLAs with a focus on expediting revenue generation
• Perform callback on work performed within Electronic Banking and Treasury Implementations, while documenting and communicating gaps in knowledge or process 
• Ensure processes in Electronic Banking are completed within established SLA and quality tolerances
• Respond to or coordinate response to messaging received through the bank website or online banking
• Execute any electronic banking request in a timely manner while maintaining a high level of compliance with all laws
• Implement, train, and support in the following areas: remote deposit capture, mobile deposit capture, mobile banking, consumer online banking, cash management services, bill pay services, positive pay, E-Statements, Interbank transfers, online tax payments, and other developing services or channels
• Perform electronic banking transaction screening for fraud, etc. through core-provided or other tools
• Assist in testing and validating all new products 
• In the absence of the Electronic Banking Manager, Treasury Implementation Officer will step in to managers assigned duties including but not limited to Q2 Case portal management, reporting, and handle escalated customer service issues 
• Must complete all training modules by established due dates
• Perform other tasks as assigned

Requirements

Supervisory Responsibility

This position does not have supervisory responsibility.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday from 8 a.m. to 5 p.m. Occasional overtime may be required as job duties demand.

Travel

Travel is primarily local during the business day, with very rarely out-of-the-area and overnight travel expected. Employee must possess a valid driver’s license and transportation to visit client sites and other branches.

Required Education and Experience

• A high school diploma or equivalent
• At least five years of operational or electronic banking experience

Preferred Education and Experience

• Bachelor’s degree in business or related field
• Specialized training or information technology experience

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at anytime with or without notice.

EEO Statement 

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com.

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.