Medical Assistant-Intermediate (FCM-Administration)

Under direct supervision, responsible for providing general patient care for patients under the direction of a registered nurse, provider or other team leader. 

The Department of Family and Community Medicine is seeking a Medical Assistant to join the Advanced Primary Care Team at the Family Health Center, located at Robert B. Green to maximize Value-Based and Quality care for patients. The MA will work with other clinic MA’s, LVN’s, RN’s, physicians, community health workers and other health care staff at clinical sites. 

• Will effectively and efficiently manage the transition of care process for all patients seen in the ED or the hospital, as needed, to include calling patients, setting appointments for follow up, documenting and communicating all necessary information to physician in a timely manner.
• Will conduct face-to face encounters, phone calls, and medical record review to support the clinic’s value-based care initiative; assist with patient care coordination and providing support to clinic health care team: patients, providers, and staff.
• Will become proficient at using the electronic medical record to evaluate and document health care needs and communication with patients and providers.
• Will complete direct referrals to clinic resources, and interpret patient needs as well as routing patient, facility and provider communication within the clinic. 
• Will serve as an advocate for patients dealing with healthcare providers, insurance plans, community resources and provide information to patients as needed. 
• Will provide support to team members in clinic and outside services that work with Family Medicine care team: Family Medicine Hospital Service and Promotores. 
• Performs all other duties assigned. 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or the ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates the ability to function within the required process as defined by the Texas Nurse Practice Act.
• Demonstrates the ability to participate as an integral part of the interdisciplinary healthcare team in providing the highest quality of care to the patient. 
• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions. 
• Demonstrates the ability to communicate effectively, written and verbally.
• Demonstrates analytical thinking- this role requires analyzing information and using logic to coordinate work within schedule constraints and handle urgent requirements in a timely manner.

Education:

• High school diploma or GED is required.
• Graduation from a Medical Assistant program or equivalent training/experience in healthcare is preferred.

Experience:

• Three (3) years of directly-related experience as a Medical Assistant is required.  

License And Certification:

• CPR certification is required.
• Certified Medical Assistant (CMA) certification is preferred.