Order Management Analyst

Responsibilities:

• Review order forms to ensure they align with company policies and revenue recognition rules
• Partner with Billing and Deal Desk to resolve discrepancies and clarify deal structures
• Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
• Ensure billing is set up in NetSuite according to contract terms
• Collaborate with cross-functional teams to address internal inquiries about billing issues
• Ad-hoc projects as they arise

Qualifications:

• 2-3 years of experience in Billing or Order Management
• Ability to review contracts to ensure documentation is complete, pricing and terms are accurate, and structure complies with internal policies before order processing
• Familiarity with ERP systems (e.g., NetSuite) and experience using CRM platforms, particularly Salesforce
• Strong understanding of Order-to-Cash processes and basic revenue recognition concepts
• Intermediate proficiency in Excel and Google Sheets
• High attention to detail
• Ability to prioritize and manage multiple tasks under tight deadlines
• Strong communication and problem-solving skills
• Customer service mindset (for both internal and external stakeholders)
• Must be willing to work in a night shift schedule/US Hours and during PH holidays.
• Must be amenable to work at Alabang, Muntinlupa when work in the office resumes.