Senior Investor Services Analyst / Transfer Agency

CSC, Luxembourg

Full time (40h/week), Hybrid

Key Responsibilities:

Transfer Agency Operations: Oversee the daily operations of the Transfer Agency function for assigned private equity funds, ensuring accuracy and compliance in all transactions and communications.
Investor Register Management: Set up, maintain, and regularly update the investor register for assigned funds, ensuring data accuracy, confidentiality, and compliance with regulatory standards.
Capital Activity Processing: Manage capital calls, distributions, capital commitments, and investor transfers, adhering to fund documentation and internal SLAs.
Investor Reporting: Draft and distribute investor notices, including drawdown notices, distribution notices, shareholding confirmations, and quarterly reports, ensuring timely and accurate communication.
Payment Execution and Receipt: Oversee the execution and reception of payments to and from investors, ensuring timely and correct transactions.
AML/KYC Compliance: Understanding of AML/KYC requirements and investor onboarding processes.
Regulatory Liaison: Collaborate with the Compliance Department to escalate any potential transaction concerns and ensure quick and compliant resolution. Report any suspicious activity in accordance with TA guidelines.
Process Documentation and Updates: Create, maintain, and regularly update Transfer Agency procedures, ensuring that all internal documentation remains current and aligned with industry standards and regulatory requirements.
Investor Relationship Management: Handle investor queries and maintain strong, professional relationships, ensuring efficient resolution of any issues or concerns.
Security and Compliance: Uphold the organization’s security policies by being vigilant about information security threats and taking responsibility for reducing risks related to theft, fraud, and misuse of facilities.

Required Qualifications and Skills:

Educational Background: A University degree in Business Administration, Finance, Law, or a related field.
Professional Experience: 4-5 years of relevant experience in Transfer Agency or Funds Services, preferably within an international financial service, legal, tax, or trust environment.
Private Equity Expertise: Strong understanding of private equity fund structures (e.g., LP/GP, capital calls, distributions, equalization) and fund administration processes.
Technical Proficiency: Advanced competency in Microsoft Office applications, with familiarity in fund administration systems (e.g., Investran, Geneva, Intralinks, Yardi).
KYC/AML Knowledge: Good understanding of KYC/AML regulations and investor onboarding processes.
Attention to Detail: A meticulous, organized approach to work with an ability to handle multiple priorities under tight deadlines.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients, investors, and internal teams.
Fluency in English: Proficiency in English is required for all aspects of communication and reporting.

Preferred Attributes:

Client-Facing Experience: Prior experience in client-facing roles, providing high-quality investor servicing and support.
Problem-Solving: Strong analytical and problem-solving skills with a solution-oriented mindset to address challenges effectively.
Independent and Collaborative: Ability to work independently, as well as collaborate with cross-functional teams, ensuring smooth workflow and efficient service delivery.

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

CSC is a great place to work with smart and dedicated people.

We have been voted a Top Workplace every year since 2006.

We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.