Department Coordinator V (Assignments and Billing)

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R107327

Minimum Requirements:

Bachelor's degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience. Grade 5 (Hourly)

Position Description:

The Department Coordinator serves the University Housing and the Resident Experience (UHRE) department by delivering excellent customer service to current and future student residents. This position researches policies and procedures, analyzes data, and initiates procedural changes to improve efficiency and accuracy. This position assigns students to rooms, troubleshoots assignment issues, and identifies and develops strategies to communicate effectively with student residents. The Department Coordinator runs regular and ad hoc reports for department staff and meets regularly with other offices/departments across the University to address student resident matters. The Department Coordinator works evenings and weekends as required.

Essential Duties and Responsibilities

• Plans, manages, and facilitates year-round student resident room assignments ensuring resident needs are met in alignment with University policies and guidelines

• Provides exceptional customer support to students and their families completing the housing application and room selection process

• Identifies, develops, and leads efforts to improve student resident communication strategies

• Accurately creates and maintains electronic files

• Run statistical reports regularly to assess current space availability, new applicant numbers, gender counts, etc.

• Completes billing audits

• Creates and reconciles ad hoc reports

• Accurately maintains historical occupancy statistics to help analyze trends and year-to-date comparisons

• Interprets and explains relevant billing and assignment issues to end users of data sent

• Works closely with UHRE Operations to audit and troubleshoot student accounts related to housing

• Analyzes systems, policies, and procedures and initiates change to improve departmental efficiency and accuracy

• Trains staff about room assignments procedures including semesterly training for the Resident Experience staff

• Consults on assignment-related events

• Selects, trains, supervises, evaluates, and terminates student employees when necessary

• Ensure student staff are properly trained inclusive of creating, updating ,and revising training documents, manuals, etc. as required

• Serves as the direct liaison to other University departments impacted by student resident room assignments

• Establishes effective relationships with other University departments

• Ensures all ADA accommodations, ESA accommodations, etc. are aligned with established guidelines

• Professionally contributes to the UHRE Administrative Team, Operations Team, and Living/Learning Communities, and the Division of Student Affairs Administrative Team

• Attends student recruitment events, locally and regionally, to advocate for on-campus housing

• Participate in professional development opportunities to increase knowledge regarding RMS, room assignments, etc.

Preferred Qualifications

• Bachelor’s degree with a focus in higher education, student housing, or accounting

• Four (4) years of related experience

• Experience or familiarity with StarRez housing software

• Experience with Telerik reporting

• Experience with SQL statement writing

Work Hours and Location

This is a full-time, non-exempt position with a 37.5 hour regular workweek. Additional work hours may be required based on department needs, programming, and/or scheduling. The work location for this position is at the Belknap Campus.

Employee Benefits

The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. Please visit the University of Louisville Benefits webpage for details.

Student Affairs

The Division of Student Affairs encourages candidates to apply who have demonstrated the capacity to create supportive work environments, collaborate effectively on teams, and serve the students we admit and aim to attract.

Please submit a resume, cover letter and three professional references with your application.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.