Front Desk Receptionist

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

The Center for Aesthetics and Plastic Surgery, one of our valued partners, is looking for a Front Desk Receptionist to join their fast-growing, state-of-the-art clinic located in WI. The position will float between their Neenah and Appleton locations.

About the Clinic:

Established in 1999 by Dr. Todd M. Van Ye, The Center for Aesthetics and Plastic Surgery is a premier provider of cosmetic, reconstructive, and plastic surgery services in Wisconsin. With locations in Neenah, Appleton, and Plover, the Center is renowned for its commitment to patient safety, personalized care, and advanced treatments. The Center offers a comprehensive range of procedures, including rhinoplasty, tummy tucks, liposuction, breast augmentation, facelifts, Botox, dermal fillers, and CoolSculpting. With a dedicated team of skilled surgeons, nurses, and staff, the Center has helped thousands of patients achieve their aesthetic goals, earning a reputation for excellence and a 98% customer satisfaction rating.

About the Role:

The primary responsibilities of this role include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanour. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a full-time position requiring up to 32 hours per week. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Greet and check in patients, ensuring a warm and professional welcome.
• Collect patient information and enter it into the system.
• Escort patients to exam rooms, ensuring they are comfortable.
• Maintain cleanliness and organization of exam rooms between appointments.
• Process patient check-outs and collect required fees.
• Answer phone calls, retrieve voicemail messages, schedule appointments, and direct calls to the appropriate staff.
• Prepare patient charts and handle all administrative tasks efficiently.
• Ensure the waiting area remains comfortable and tidy.

Qualifications:

• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
• Minimum of 2 years of experience in a medical office or medical spa setting.
• Experience managing phone systems and scheduling in a medical office environment.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.

Benefits: 

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.