Residential Administrator

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.

We are looking for a full-time Residential Administrator to join our London Residential Rentals team! The Residential Administrator is a key member of Sifton’s customer service team, providing administrative support and coordination between leasing and tenant account management, from the potential tenant application, approval, and move-in process through to rental payment processing and adherence to the Residential Tenancies Act (RTA). 

Experience what it means to be part of our family, and build a career you’re proud of.

About the Role

• Serve as the first point of contact by answering phone calls and greeting visitors in a professional and friendly manner, assisting residents and customers with inquiries and service requests.

• Manage and track resident service requests in Salesforce, ensuring prompt resolution and consistent follow-up to maintain clear communication and satisfaction.

• Collaborate closely with Leasing, Maintenance, and other departments to ensure a smooth flow of information and support continuous improvement in resident service.

• Prepare and maintain accurate documentation, including leases, renewals, notices, and Landlord and Tenant Board forms; support rent collection processes and communicate with residents regarding arrears.

• Assist with internal and external communications, including digital content (email updates, TV screens, e-blasts), and coordinate building access for contractors and maintenance.

• Maintain resident and unit records in Salesforce and Docuware, code invoices for approval, and support office administration tasks such as mail handling and courier coordination.

• Support building operations by engaging with green technologies, promoting the West 5 lifestyle, assisting with security/fire safety systems, and participating in community social events.

 

Experience

• 2–3 years of experience in customer service and/or administration within Property Management

• Strong understanding of the Residential Tenancies Act and lease obligations

• Experience in preparing and serving legal notices and related residential communications

• Excellent written communication skills, especially through email and digital platforms

• Proficient in MS Office (Word, Excel, Outlook), Salesforce/CRM, Docuware, and financial/data systems

• Knowledge of residential Health & Safety and fire code compliance

• Exceptional customer service skills, with the ability to problem-solve and resolve issues at first contact

• Highly organized with the ability to multitask and prioritize in a fast-paced environment

• Skilled in research, data collection, and presenting actionable insights to management

• Flexible to work non-standard hours when operational needs arise

• Must possess a valid driver’s license and have access to a reliable vehicle

 

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:

• Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
• Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
• Employee Recognition Program: We love to celebrate and reward your contributions!
• Employee Referral Program: Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program: We support your charitable efforts by matching your donations.
• Employee Assistance Program: Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.

Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!

Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted.

*For eligible positions

 

Submit applications by 4:30 p.m. on August 21, 2025