Resort Experience Associate-Lee, MA

COMPANY BENEFITS:

• Growth Opportunities & stability
• 401K
• Comprehensive Benefits-Medical, Dental &Vision Plans
• EAP-Employee Assistance program
• PTO
• Discounted Vacations using ClubGO and more....

Flexibility between 7:30AM - 10:15PM - Shifts will vary

7:30AM-4PM

10AM-6:30PM

12PM-8:30PM

1:45PM-10:15PM.

2 days off during the week - Weekends a MUST

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for ensuring guest satisfaction, and maintaining service standards, cash control accountabilities and cleanliness of all associated areas including F&B, Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center and all Outdoor Amenities. This individual will be responsible for the successful execution of all Food & Beverage transactions and activities and events by consistently monitoring resort activity programs, special events and entertainment. This individual will work in multiple areas monitoring and providing exceptional customer service in the Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center and all Outdoor Amenities. This position will perform room inspections throughout property as needed.

  ESSENTIAL DUTIES AND TASKS:  

• Greets all guests and provides outstanding customer service. Executing all resort activities and events. Assisting guests in F&B, Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center & all Outdoor Amenities. Consistent cleaning of these areas including but not limited to dusting, vacuuming, mopping, hosing of decks, pick up trash, sanitizing, window washing, scrubbing tiles, empty and re-bag trash bins.
• Performs food handling, service duties, receiving deliveries, rotating stock, prepping food, setting up/breaking down the line, wash, rinse & sanitize dishes. Assists guests with cash, room and credit card transactions.
• Assist with food preparation and service in our quick-service café, utilizing convection ovens and pre-prepared food items.
• Open and prepare all recreational areas, including pools, arcades, and fitness centers, ensuring all equipment is functioning and guest-ready.
• Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures. Inspect pool areas daily, including but not limited to, test emergency pool phones, inspect all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, life saving devices.
• Engage with guests in a friendly, helpful, and proactive manner to enhance their overall experience.
• Perform walkthroughs of amenities throughout the day to ensure a clean, well-maintained, and safe environment.

 

QUALIFICATIONS:

• High School Diploma or equivalent
• Demonstrated experience interacting with children and families
• Experience in a theme park, parks and recreation, hospitality or resort environment are desired
• Custodial experience preferred
• Prior cash handling experience preferred
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience. Use of POS system for inputting transactions.
• Must be able to communicate basic resort information to owners and guests.
• Ability to be self-directed
• Skill in attention to detail
• Effectively communicate in English