Clean Cooking Regional Collections Manager

Department: Corporate Risk

Employment Type: Permanent - Full Time

Location: Zambia

Reporting To: Credit Lead - Southern Africa

Description

Location: Lusaka

About the role:
This role is aimed at minimizing financial losses for our Clean Cooking Pay-As-You-Go (PAYG) business by recovering outstanding payments and resolving issues related to overdue accounts. The role holder should be  managing, collecting, and recovering debts through on-site visits, overdue calls, periodic overdue text messages, and other interventions in Zambia.

What you would be expected to do:

Skip Tracing:

• Locating debtors who have moved or are difficult to contact using the last address data. 

Debt Collection:

• Following up on clients with overdue accounts, negotiating payment plans, and ensuring compliance. 
• Driving collections & recoveries campaigns & promotions in the field.
• Execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
• Execute different field collection experiments to increase amounts collected from the existing customers. 

Asset Recovery:

• Repossessing LPG cylinders and equipment from churned or non-paying customers as a last resort for debt recovery. 
• Execute the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages
• Work closely with the sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.

Problem Solving:

• Addressing and resolving debtor inquiries and complaints professionally. 
• Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
• Timely identification and escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution
• Escalation of all difficult cases to the PAYG LPG Credit Manager.

Investigation & Reporting:

• Investigating missing assets/components, documenting incidents, and providing recommendations. 
• Preparing regular reports on recovery efforts and strategies. 
• Work with field teams to track recovery KPIs and implement continuous improvement.

Compliance:

• Ensuring all actions adhere to company policies and legal regulations for the Zambia market.

 

You might be a strong candidate if you:

• At least a bachelor’s degree in credit management, business, or a related field.
• 3+ years of experience in field-based debt collections and recoveries, credit risk management, field operations, or asset recovery—experience in PAYG, microfinance, or asset leasing models is an added advantage.
• Proven track record driving field-based debt collections and recoveries improvement.
• Proficient in MS Office, e.g., Excel, PowerPoint, etc.
• Experience working in emerging markets, preferably in rural or peri-urban settings.

What we offer:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.