Sales Support Coordinator

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Role Description 

This position is responsible for providing an effortless internal customer experience to facilitate enquiries and issues raised by Zayo sales and other internal support functions. In addition, the Administrator will be involved in process improvement and efficiency to streamline these requests.

Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organisation.

Job Description Summary:

• Building working relationships with all Zayo support functions

• Deep understanding all Zayo’s support functions

• Responsible for the creation of new accounts in Salesforce based on set compliance and VAT rules

• Responsible for the Salesforce European account and funnel data management accuracy

• Conduit to sales and support functions for enquiries and solutions

• Create a FAQ document to distribute to internal customers and referenced to conclude enquiries/requests

• Create a streamlined process to facilitate enquiries/requests

• Monitor and follow up on requested data from support functions and ensure data integrity

• Adhere to a set of pre-established KPIs

• Maintain sense of urgency and response to enquiries within established service level agreements

• Identify areas of process improvements to streamline solution efficiency

• Adhoc reporting requirements from Sales Management, Sales eps and other parts of the business

• Become a Subject Matter Expert on the following CRM’s:

• Salesforce1

• Tranzact

• Salesloft

Qualifications:

• Sales experience a plus         

• Working knowledge using Salesforce and ability to learn other CRM systems

• Experience with internal customer relationships (in office relationships)

• Excellent communication skills, both verbal and written

• Ability to prioritise with good management skills

• Effective problem solving and interpersonal skills

• Ability to multi-task and manage competing requests in a professional manner

• Desire to understand process, identify improvements and implement change

• Language required: English; French a plus but not mandatory

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.