Operations Manager, OneCare Support

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

 

We’re searching for an Operations Manger (OneCare) to be part of our diverse team of talent here at NCS!

 

Overview

As a Operations Manger (OneCare) you will represent OneCare Support shared services covering system and cyber operation for all OneCare Maintenance support business  

 

What will you do?

• Interface with SM on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance.  Rooster rotation and interface with SMs on escalation
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Take Lead in working with various divisions on operation improvement and analysis to better support.
• Key contributor for continuous operation improvement for OneCare Support .
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and technical compliance with the Presales 

 The ideal candidate should possess:

• Bachelor's degree or higher in relevant field.
• Experience in Windows-based systems and infrastructure projects
• Proficiency in ITIL IT Service management and Network Management Information Systems (NMIS)
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities
• Team player and has a positive attitude

 

 

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

 

Together, we make the extraordinary happen.  

 

Learn more about us at ncs.co and visit our LinkedIn career site.