Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Job Description

Ready to level up your career?

Playtech Sports is looking for a proactive Junior Customer Technical Support Officer with excellent communication and problem-solving skills.

Your influential mission. You will...

Act as the initial point of contact for our customers concerning software and hardware issues.
Analyze, troubleshoot, and resolve cases which are logged through our ticketing system or through the phone, and escalates issues to our Service Provider where necessary.
Provide support and consult with engineers to determine steps and procedures taken to identify and resolve the problem via our chat application.
Provide support by clearly communicating technical solutions in a user-friendly, professional manner.
Collaborate with other team members to research and resolve problems.
Investigate and escalate issues and cases to the Customer Technical Support Shift Leaders where necessary.

Qualifications

Components for success. You...

Possess fluent English speaking and writing skills.
Demonstrate outstanding collaboration and communication skills, both verbal and written, fostering clarity with teammates and customers.
Thrive in team environments, contributing positively and supporting shared goals.
Remain composed and solutions-focused under pressure or in challenging situations.
Approach work with a positive mindset and a willingness to continuously learn.
Embrace change and quickly adapt in fast-paced settings.
Apply strong analytical thinking and resolve problems with confidence and creativity.
Show dedication, reliability, and consistent motivation in all tasks.
Are willing to cover different shifts.

You'll get extra points for...

Previous experience in customer support or technical support roles.
Hands-on troubleshooting experience.
Formal education or training in IT or a related field.
A genuine passion for sports.

Additional Information

Thrive in a culture that values...

Opportunity to gain hands-on experience in a leading tech-driven environment.
Supportive training and mentorship.
Pathway for long-term career development and personal growth.
Excellent team collaboration and support.
Global scope and inclusive working environment.
Active lifestyle and mental well-being 
Fun and engaging company events.
Fully equipped office space located in Nicosia, Cyprus.

PLAYTECH SPORTS

Playtech Sports is a leading provider in the sports betting and iGaming industries, collaborating with over 150 operators across more than 20 regulated markets in Europe, South America, and the US. We offer a fully integrated, innovative betting and gaming solution, aiming to be the top long-term partner for sports betting operators. Our key features include a powerful and flexible bonus engine, optimized multi-channel user experience, comprehensive CRM and engagement tools, a fully managed trading solution with 24/7 support, and extensive live game coverage with over 20 integrated data feeds. We provide a seamless experience for players and operators with a single account and player viewpoint, offering both online and retail sports betting solutions. Our sophisticated bonus engine and omnichannel technology ensure personalized and engaging user journeys.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.