Change Manager - Group Risk & Compliance

Company Description

Empower Australia’s Payments Future with Cuscal 

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future. 

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive. 

Forward with Cuscal. 

Job Description

As part of an exciting uplift to our Group Risk & Compliance division, we are looking for a Change Manager to join the team on a 12-month maximum term contract! 

The Change Manager is responsible for designing, implementing and embedding the change management plans and artefacts to support key initiatives across Program Diamond. This role is critical in delivering sustainable Organisational Change Management (OCM) capability and uplift in risk culture as a critical outcome of Program Diamond at Cuscal Limited.  

This is a ‘hands-on’ change management role that forms part of a small Transformation team that reports into Group Risk & Compliance. The Transformation team is responsible for all change management activities across the Design, Implement and Embed Program lifecycle of program initiatives. 

You’ll also make an impact by:  

• Co-designing, developing and delivering change management plans considering program - and initiative-specific requirements to meet Program Diamond objectives and regulatory requirements.  
• Co-designing, developing and implementing change artefacts e.g. training materials, communication materials, publications, presentations, training sessions to support Program Diamond initiatives and uplifting of organisational risk culture. 
• Leveraging best practice to support developing, implementing and embedding change management framework components to deliver fit-for-purpose outcomes in the Program.  
• Supporting the design and development and maintenance of a portfolio view of all Program Diamond in-flight and pipeline change initiatives. 
• Providing transparent and clear outcomes/insights on impacts and timing of changes to ensure effective Program decisions and business decisions. 
• Providing change management SME information and insights to leaders on their role and responsibilities to successfully driving effective change practices for delivered outcomes. 
• Evaluating and measuring the success of change interventions across activity, proficiency, usage and adoption. 

Qualifications

What you’ll bring  

You’ve got an inquisitive nature with the ability to see the bigger picture; you’ve got excellent communication skills and a real knack for influencing and negotiating. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.  

To succeed in this role, you’ll have:  

• 5+ years of experience in Change Management roles 
• A bachelor's degree or higher (often in Psychology and Organisational Psychology, Communications/Journalism, Human Resources, Project Management, Applied / Behavioural Science or similar) 
• Proficiency in the Microsoft Office Suite, especially Word and PowerPoint.   
• Strong written and verbal communication skills with well-honed executive presentation skills 
• Experience with large scale organisational uplift efforts in delivering risk capability and cultural uplift 
• Experience and knowledge of change management principles, methodologies and tools on complex and regulatory focus programs 
• Strong stakeholder communication and engagement skills 
• Flexible and adaptable: able to work in ambiguous situations 

Although not required the following experience would be highly desirable:  

• 3+ years of experience in Regulatory Change  

Additional Information

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.  

You’ll innovate alongside skilled, smart, connected teams. 

And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 

• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’ 

• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact? Click APPLY to join Cuscal’s Group Risk & Compliance Transformation Program today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.