Customer Service Officer

Company Description

About Us

At Beloform, we specialize in delivering innovative project solutions that drive growth and efficiency for our clients. With a focus on quality, collaboration, and precision, our team is committed to managing complex initiatives across diverse industries. We take pride in our ability to bring clarity to every phase of a project, ensuring seamless execution and measurable success.

Job Description

Job Description

We are seeking a Customer Service Officer to join our team in Cincinnati, OH. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service that reflects our company's standards and values. This role requires excellent communication skills, problem-solving ability, and a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and providing appropriate solutions

• Maintain accurate records of customer interactions, transactions, and feedback

• Collaborate with other departments to ensure customer satisfaction and issue resolution

• Follow up with customers to ensure full resolution and satisfaction

• Identify and escalate complex issues to the appropriate departments when necessary

• Uphold company policies and maintain a high level of product knowledge

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum of 2 years of experience in customer service or a related field

• Strong verbal and written communication skills

• Excellent problem-solving and conflict-resolution abilities

• Proficient in Microsoft Office and CRM systems

• Ability to work independently and within a team environment

• Strong organizational and time management skills

Additional Information

Benefits

• Competitive salary ranging from $58,000 to $66,000 annually

• Opportunities for career advancement and professional growth

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan options

• Supportive and inclusive work culture

• Ongoing training and development programs