Customer Support Specialist

Company Description

About Us
At Chats Cloud Cover, we provide innovative cloud-based communication and collaboration solutions that help businesses work smarter and faster. Our mission is to create secure, reliable, and user-friendly platforms that connect teams and improve productivity. With a dedicated focus on exceptional service and cutting-edge technology, we empower organizations to achieve their goals in an ever-evolving digital world.

Job Description

Job Description
We are seeking a dedicated and customer-focused Customer Support Specialist to join our team in Houston, TX. In this role, you will serve as the first point of contact for our clients, providing timely, accurate, and friendly assistance. You will handle inquiries, troubleshoot technical issues, and ensure each customer receives an exceptional service experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner

• Troubleshoot and resolve customer issues, escalating when necessary

• Document customer interactions and technical issues accurately in the CRM system

• Provide guidance and product knowledge to help customers maximize their use of our services

• Collaborate with internal teams to ensure customer needs are addressed efficiently

• Maintain up-to-date knowledge of company products, features, and policies

Qualifications

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred

• 1–3 years of experience in customer support or a related role

• Excellent communication and problem-solving skills

• Strong organizational abilities and attention to detail

• Proficiency in using CRM software and basic computer applications

• Ability to work independently and as part of a team in a fast-paced environment

Additional Information

Benefits

• Competitive salary ($57,000 – $63,000 per year)

• Opportunities for professional growth and career advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training and skill development programs